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Home Internet Apps

T-Mobile’s Home Internet apps allow you to access your gateway, adjust your settings, check your usage, and more!

Welcome to the T Life app

You can view and change gateway settings and Wi-Fi network management options in the T Life app.

The T Life app is available to use with T-Mobile gateways, and also provides access to other T-Mobile perks such as T-Mobile Tuesdays, and innovations like the ability to manage your gateway anytime, anywhere.

Home Internet Plus customers MUST use the T Life app. Customers with the Askey Gateway should use the T-Mobile Internet app.

Log in to the T Life app to get started

1. Go to the T Life app.

2. Sign in with your T-Mobile ID to manage all settings in the app.

3. On the Home screen, scroll down and tap on Manage my home internet icon.

View and manage your settings in the T Life app

Identify your Internet line number

Your Internet plan will have an associated line number. To find this number: 

  1. Go to the Overview tab.
  2. View the line number under Internet line number. 

Use the Gateway Placement Assistant
  1. From the Overview screen, tap More about connection quality at the bottom of the screen.
  2. Tap Launch placement assistant.
  3. Tap Next at the bottom of the screen.
  4. Tap Play Video or Skip Video depending on your preference.
  5. Tap Share location or Enter address. Allow permissions for location sharing from the device if needed.
  6. Adjust the location of the gateway if needed and then tap Yes. When location sharing is on, you can find signal direction using Map View or Camera View
  7. Tap Ok and return to the Home screen now that your gateway is correctly placed.

Set and manage a schedule

The Manage Schedule option allows you to set a schedule for when your devices are able to connect to the network. 

  1. Tap the three dots next to the device on the Devices screen.
  2. Select the Set Schedule switch to turn it on or off.
  3. Set the desired days and times.
  4. Select Submit.

Block internet access

Will stop the selected device from accessing internet while connected to the gateway.

  1. From the Devices screen, tab the three dots next to the device.
  2.  Select the toggle next to Block internet access to it off and on.

Set up your 5G Gateway
  1. On the Home screen, scroll down and tap on Manage my home internet icon.
  2. Tap I need to set up my gateway.
  3. Tap 5G Gateway and follow the prompts.

Create a new network

You can create up to four additional Wi-Fi networks and have them appear on the Network screen. To disable band steering, you must separate the 2.4 and 5 GHz Wi-Fi bands by creating a separate Wi-Fi network for each with a unique name.

  1. From the Network screen, select + Add Network.
  2. You can then manage the following settings:
    • Wi-Fi Network Name (SSID)
    • Wi-Fi Network Password (key)
    • Frequency band
    • WPA Version
    • WPA Encryption Mode

View connection info

Use these steps to view connection, signal strength, and device details for your gateway.

  1. View the Wi-Fi connection strength next to a device on the Devices screen.
  2. Select a specific device to view details only for that device. 

Restart your gateway
  1. At the bottom of the screen, select More.
  2. Ensure the gateway is online and select Restart your gateway.
  3. Wait for the device to restart.

Welcome to the T-Mobile Internet app

You can view and change gateway settings and Wi-Fi network management options in the T-Mobile Internet app.

You must be connected to your gateway through Wi-Fi to access and change settings. Only one device may be able to use the app at a time.

Log in to the T-Mobile Internet app to get started

  1. Make sure you're connected to the gateway over Wi-Fi and open the T-Mobile Internet App.
  2. Enter the administrator password, then select Log In.
    • If you don't see a password field, choose Already setup? Log in first.
    • The default password can be found on the back label of the device.
    • If you forgot your password, select Forgot password and follow the on-screen steps.

To log out...

At the bottom of the screen, select More > Logout.

View and manage your settings in the T-Mobile Internet app

Identify your Internet line number

Your Internet plan will have an associated line number. To find this number: 

  1. Log in to your T-Mobile Internet app.
  2. On the Home tab, view the line number under Internet line number. 

View device & connection info

Connection and usage

  • You can find this information on the Home screen in the app.
  • The top bar shows the connection status between the device you're using the app on, the gateway, and the Internet.
  • You'll also see your signal strength.

Connected devices

  1. At the bottom of the screen, select Devices. You'll see a list of all devices connected to the gateway.
  2. Choose a device, then select Device Information to see these details:
    • Connection type (Wi-Fi or Ethernet)
    • IP address
    • MAC address

Gateway

Select More > Gateway information to view these details:

  • Firmware version
  • IMEI
  • IMSI
  • ICCID

Enable band steering / Separate 2.4GHz and 5GHZ networks

The 5G gateway is pre-configured with a single Wi-Fi network, which functions on both 2.4 GHz and 5GHz frequencies and supports intelligent band steering.

  • 2.4 GHz is used by older wireless standards and technologies (802.11 b/g/n) and provides the signals that reach the furthest but provide the lowest speeds. 
  • 5 GHz is available to devices using the latest wireless standards like 802.11ac and some older standards (802.11 a/n). The 5 GHz frequency band provides wireless signals that have a shorter reach than 2.4GHz, but the highest speeds/best performance.

Some older devices and smart devices only connect to a Wi-Fi network using 2.4GHz frequency. For these devices, use the T-Mobile Internet app to set up separate networks. Check out our tutorials for steps to create additional Wi-Fi networks.

Set and manage a schedule

The Manage Schedule option allows you to set a schedule for when your devices are able to connect to the network. 

  1. At the bottom of the screen, select Devices. You'll see a list of all devices connected to the gateway.
  2. Choose a device to view or adjust the following settings:
    • Select the Connected / Disabled switch to manually turn a device on or off.
    • Select Manage Schedule and schedule blocks of time to disable a device.
      • Choose the + icon to add a new disabled time period.
      • Choose Schedule Options if you want to clear the schedule, or you can temporarily disable it by selecting STOP FOLLOWING SCHEDULE / FOLLOW SCHEDULE.
      • Once a device is on a schedule, it can't be blocked.

Restart your gateway
  1. At the bottom of the screen, select More > Restart your gateway.
  2. Select Restart gateway now and wait for the device to restart.

For additional steps, check out T-Mobile Internet app tutorials!

Tutorials for iOS Tutorials for Android

Need help?

Our Troubleshooting guides can help fix the most common T-Mobile Internet issues, right from the comfort of your home!

T-Mobile Internet Troubleshooting guides

Looking for something else?

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