NEW for T-Mobile Internet customers: free stuff and great perks in the T-Mobile Tuesdays app.

Internet setup and support.

Our high-speed internet is designed to be reliable, easy to set up, and effortless to maintain. Here’s where you’ll find step-by-step setup instructions, helpful videos, 3rd party integrations, and troubleshooting tips.

Tips on key topics.

Get started and get answers with our step-by-step videos.

Set up your 5G gateway device.

Everything you need to get started and connect.

Where to put the gateway.

Check out these placement tips to get the best possible connection.

Understand your first bill.

See how to access it and learn what to expect in the first month and beyond.

Get the T-Mobile Internet app.

Find out how the T-Mobile Internet app puts the power of your network in the palm of your hand.

Download the T-Mobile Tuesdays app.

Get free stuff and exclusive perks every week in the app—just for being a customer.

Set up and control your internet with the app.

The T-Mobile Internet app makes setup a breeze. Use the interactive gateway placement assistant to find the best location for your gateway. You can also use the app to monitor Wi-Fi connectivity, manage when your family’s online, see who’s connected to your network, and more. Download it now for free.

Set up your 5G gateway in just 15 minutes.

You’ll be ready to connect with just three simple steps.

1. Download the app.

Download the free T-Mobile Internet app onto your smartphone and follow the prompts to set up your 5G gateway.

2. Find the right spot. 

Place your 5G gateway device close to a window high up on an upper floor or bookshelf. Plug it in and wait for the screen on the device to turn on.

3. Check your connection.

Use the T-Mobile Internet app or 5G gateway display to check the number of signal bars—and ensure you’ve got the best connection possible.

Time-saving tip: Automatically connect all your Wi-Fi devices to your new T-Mobile Internet gateway by using the network name and password from your previous router.

Learn more about our 5G gateway devices.

Info on connecting 3rd party networking equipment.

Find out how T-Mobile Internet works with 3rd party networking equipment, streaming/gaming systems, smart home devices, and VPNs.

Have questions about bills or payments?

We can help you sign up for a T‑Mobile ID, set up AutoPay, and more.

  • Your T‑Mobile ID

    A T‑Mobile ID is necessary to manage your service and pay your bill online. If you don’t have one yet, set it up now.

  • All about AutoPay.

    Using AutoPay will save you money. Learn more about its convenience and benefits.

  • View your bill.

    Find out what you can expect when you receive your bill–and what affects it.

  • Ways to pay.

    There are multiple ways to pay your bill easily online, in-store, or by mail.

T-Mobile Internet troubleshooting.

Still having problems with connection, the gateway, or the app? We can help.

I’m having trouble with T-Mobile Internet Lite.

Contact us.

Our T‑Mobile Internet support team is here for you 24/7.