[](https://www.t-mobile.com/home-internet/fiber) [](https://www.t-mobile.com/home-internet/fiber) - [Fiber plans](https://www.t-mobile.com/home-internet/fiber/plans) - [How fiber works](https://www.t-mobile.com) How fiber works - [Get fiber internet](https://www.t-mobile.com/home-internet/fiber/fiber-internet-service) - [Streaming with Fiber](https://www.t-mobile.com/home-internet/fiber/fiber-internet-service/tv-streaming-service-deals) - [Fiber Technology](https://www.t-mobile.com/home-internet/fiber/fiber-internet-service/benefits-of-fiber-internet-speed-and-wifi-6) - [Service FAQ](https://fiber.t-mobile.com/support/faq) - [Availability](https://www.t-mobile.com/home-internet/fiber/availability) [Contact & support](https://www.t-mobile.com) Contact & support - [Support](https://fiber.t-mobile.com/support) - [Sales: 1-844-288-4338](tel:1-844-288-4338) - [Support: 1-844-783-4237](tel:1-844-783-4237) [Check Availability](https://fiber.t-mobile.com/check-address) My Account - [Sign in](https://account.t-mobile.com/signin/v2/) - [Manage appointment](https://fiber.t-mobile.com/choose-how-to-manage) more from T-Mobile - [Wireless](https://www.t-mobile.com/) - [Business](https://www.t-mobile.com/business) - [Prepaid](https://prepaid.t-mobile.com/home) - [Internet](https://www.t-mobile.com/home-internet) [](https://www.t-mobile.com) ACTION NEEDED ## __Welcome to the T-Mobile Fiber family.__ [__Welcome to the T-Mobile Fiber family.__](https://www.t-mobile.com) __Welcome to the T-Mobile Fiber family.__ __Your Lumos account has been migrated to T-Mobile. Follow the steps below to setup your account.__  ## __Welcome to the T-Mobile Fiber family.__ __Questions? See__ [__FAQs__](https://www.t-mobile.com#anchor-frequently-asked-questions) __below.__ ## Setup your new T-Mobile account to avoid a service disruption Now that you are part of T-Mobile, you will receive your bills from us and need to pay T-Mobile. To do so, you will have to setup a T-Mobile ID. Simply follow the steps below.  #### Setup your T-Mobile ID. A T-Mobile ID is needed to pay your bill and gives you easy, secure access to manage your account online at T-Mobile.com and in the T-Life App.   __Action needed:__ Now that your fiber account is with T-Mobile, you have been sent an email with the subject line '__Action required: Setup your T-Mobile ID.__' This email contains a personalized link to complete your T-Mobile ID setup.   __Important:__ This link will expire but you will still need to setup your T-Mobile ID to pay your bill to avoid a service disruption, so please complete this step as soon as possible.   __Didn’t get the email or the link isn’t working?__ No problem — you can still create your T-Mobile ID by using the link below: [Set Up Your T-Mobile ID](https://www.t-mobile.com/email-verification "https://www.t-mobile.com/email-verification")   __Helpful Tip:__ You'll need the serial number from your modem/router called an 'ONT'. You can find it on the bottom of your device and we have sent you a letter with it included.  #### Set up AutoPay. If you had AutoPay with Lumos, it will be reset, so you’ll need to update your payment information. You can set up AutoPay when you create a T-Mobile ID  #### Download the T-Life app. With the T-Life app, you can manage your account, set billing preferences, pay your bill, and access awesome benefits like T-Mobile Tuesdays. [Take me to T-Life](https://www.t-mobile.com/apps)   #### Unlock exclusive perks and discounts. You’ll get access to over $1,000 worth of freebies, giveaways, and perks with T-Mobile Tuesdays in the T-Life app. [Learn more](https://www.t-mobile.com/offers/t-mobile-tuesdays)   #### You're all set. Once you’ve completed the steps listed above, you’ll be set up with T-Mobile Fiber. As a reminder, your upcoming bills will be from T-Mobile, and you’ll need to either set up AutoPay or make payments at [T-Mobile.com](https://www.t-mobile.com/), the [T-Life app](https://www.t-mobile.com/apps), or visit a [T-Mobile store](https://www.t-mobile.com/stores/locator/). You’ll need to pay your final Lumos bill directly through them, using your existing payment method.   #### Need help? We’ve got you covered—T-Mobile customer support is now your Fiber support team. Our agents are available via phone, 7 days a week, between the hours of 4 a.m. to 12 a.m. PT. Contact us at 844-7TFIBER (844-783-4237).  ## Frequently asked questions Find answers to your T‑Mobile Fiber questions in the FAQs below. Still need help? Get in touch with us [here](https://fiber.t-mobile.com/support). - ### When will my account move to T-Mobile? We will begin migrating Lumos accounts to T-Mobile in November and continue through December. During the switch, there will be a short freeze where you won’t be able to make changes, like updating your plan or adding a line. Don’t worry, we’ll let you know the moment your account is live with T-Mobile by sending both an email and a postcard. - ### What do I need to do after migration? We’ll send you an email with next steps. - New to T-Mobile? You’ll create a T-Mobile ID through the link in the email and set up your account. - Already have a T-Mobile ID? Just confirm your Fiber account via the link in the email and decide if you’d like it linked. Contact T-Mobile Care if you’d like to combine your Fiber and wireless bills. - ### How do I create a T-Mobile ID? We’ll send you a link with steps to set up your T-Mobile ID once your account is migrated. - ### Why do I need a T-Mobile ID? Your T-Mobile ID helps keep your account secure and makes it easy to manage your Fiber service anytime. With it, you can: - View and pay bills online or in the T-Life app - Set billing preferences like Autopay - Unlock weekly perks through [T-Mobile Tuesdays](https://www.t-mobile.com/offers/t-mobile-tuesdays) - ### Will my price change as my service is moved to T-Mobile? Your Fiber Internet price won’t increase when you move to T-Mobile. - ### Who do I contact if I need help? Once you’re migrated, our dedicated T-Mobile Fiber Care team has you covered. Visit our [support page](https://fiber.t-mobile.com/welcome-current-customers) or call 844-783-4237 to get help fast. - ### How will I pay my bill? After migration, your future bills will come from T-Mobile. You’ll log in with your T-Mobile ID to pay online or set up Autopay. Easy, secure, and flexible. Be sure to pay your final Lumos bill directly to them through their existing methods. - ### Will my Lumos voice service change? Your phone number and voice service will carry over, backed by the T-Mobile same expert support. But here’s the key part: - Your voice service is tied to your Fiber account—it can’t be a standalone service. - If you cancel Fiber, your voice service will be canceled too. - Once canceled, your voice service can’t be reactivated in the future. - ### Will my internet go down during the move? No. Your internet will stay up and running. The only downtime is on the account side. Lumos systems will be offline during your migration. You will not be able to make account changes during that time, but your connection will not be interrupted. - ### Will my email address or Wi-Fi network change? No. Your personal email address and your Wi-Fi network name and password will stay the same. No need to reset your devices. - ### What happens to my past Lumos bills and payment history? You will still have access to up to __18 months of Lumos bill history__ if you need it. T-Mobile Care reps can also view and download copies if you request them. - ### What if I already signed up for Autopay with Lumos? Your Lumos Autopay settings will not transfer. After migration, you will need to re-enroll in Autopay through your new T-Mobile account. - ### Can I keep using my Lumos app or account page? After your migration is complete, your Lumos account will remain available for a short time for you to pay any outstanding balances, but Lumos will no longer be supporting your account. You will need to switch to using your T-Mobile ID to manage your account through T-Mobile.com or the [T-Life app](https://www.t-mobile.com/apps). During the migration and for a short time after, you will be able to use your Lumos app to manage your Wi-Fi network after migration. Eventually, this will move to the T-Mobile Fiber app, and you will be able to manage your Wi-Fi network through the app. - ### What if I do not have an email address on file with Lumos? We encourage you to update/add your email address with Lumos before migration begins. If we do not have a valid email address, we will send a postcard with the link to set up your T-Mobile ID. - ### Will I need new equipment? No new equipment is required. You will continue to use your current modem and router.  We’ll notify you if your area becomes eligible for a speed upgrade. - ### What if I accidentally pay Lumos after my account moves? If you have an outstanding balance with Lumos you should pay them through their usual process. If you send payment to Lumos for your T-Mobile Fiber account, don’t worry. We will make sure the payment is handled. But to avoid delays, it will be best to pay directly through T-Mobile once your account has been migrated. - ### What happens if I walk into a T-Mobile store with a question? Retail stores can help with some of your questions, but your dedicated T-Mobile Fiber Care team is the best and fastest way to get answers to your migration questions! ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen while on a call or in store __Get guided support from an Expert in real time__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the 
[__T-Mobile Privacy Notice__](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice). Accept and continue No thanks __Next:__ Generate a code to share with your Expert ## Share this code with your Expert code Once your code has been successfully entered by your Expert, this window will close and continue to the session. ## Allow screen sharing with your Expert? Personal and sensitive data is hidden for your security and privacy. Allow Don’t allow ## End your session? Ending your session will stop sharing your screen, but will not end your call. End session Continue session ## Your session has ended Your screen is no longer being shared with your Expert. OK Share again ## You are already in an active session OK ## Your code has expired Generate a new one to share with your Expert. Generate new code ## Connect with T-Mobile Fiber - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/TMobile) - [X](https://twitter.com/TMobile) - [You Tube](https://www.youtube.com/user/TMobile/custom) - [English](https://www.t-mobile.com) - [Español](https://www.t-mobile.com) - ### About T-Mobile Fiber About T-Mobile Fiber - [Fiber Plans](https://www.t-mobile.com/home-internet/fiber/plans) - [Fiber speed and technology](https://www.t-mobile.com/home-internet/fiber/fiber-internet-service/benefits-of-fiber-internet-speed-and-wifi-6) - [Availability](https://www.t-mobile.com/home-internet/fiber/availability) - ### Support Support - [FAQs](https://fiber.t-mobile.com/support/faq) - [Installation information](https://www.t-mobile.com/home-internet/fiber/fiber-optic-installation) - ### Business Business - [Resident Inquiry](https://fiber.t-mobile.com/residential) - ### Legal Legal - [Terms & conditions](https://www.t-mobile.com/home-internet/fiber/legal/residential-terms) - [Open Internet Policy](https://fiber.t-mobile.com/legal/open-internet) - ### Consumer guides Consumer guides - [Fiber Internet Explained](https://www.t-mobile.com/home-internet/the-signal/isp/what-is-fiber-internet) [](https://www.t-mobile.com/) - [About](https://www.t-mobile.com/our-story) - [Investor relations](https://investor.t-mobile.com/default.aspx?INTNAV=fNav%3AInvestorRelations) - [Press](https://www.t-mobile.com/news) - [Careers](https://careers.t-mobile.com?INTNAV=fNav%3ACareers) - [Deutsche Telekom](https://www.telekom.com/en?INTNAV=fNav%3ADeutscheTelekom) - [Puerto Rico](https://www.t-mobilepr.com/?INTNAV=fNav%3APuertoRico) - [Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice) - [Trust Center](https://security.t-mobile.com/?INTNAV=fNav%3ATrustCenter) - [Privacy Center](https://www.t-mobile.com/privacy-center) - [Consumer information](https://www.t-mobile.com/responsibility/consumer-info) - [Public safety/911](https://www.t-mobile.com/responsibility/consumer-info/safety/9-1-1) - [Terms & conditions](https://www.t-mobile.com/responsibility/legal/terms-and-conditions) - [Terms of use](https://www.t-mobile.com/responsibility/consumer-info/policies/terms-of-use) - [Accessibility](https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy) - [Open Internet](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service) - [Do Not Sell or Share My Personal Information](https://www.t-mobile.com) - [Licenses & Patents](https://www.t-mobile.com/responsibility/legal/licenses-and-patents) - [Consumer Health Data Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice.html?INTNAV=fNav%3AConsumerHealthDataPrivacyNotice#health-data-privacy-notice) - T-Mobile, the T logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG. - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/TMobile) - [X](https://twitter.com/TMobile) - [You Tube](https://www.youtube.com/user/TMobile/custom) © 2026 T‑Mobile USA, Inc.  ## Stay up to date with notifications Get the latest from T-Mobile when you’re using the web. You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications ## __Welcome to the T-Mobile Fiber family.__  ## Stay up to date with notifications Get the latest from T-Mobile when you’re using the web. You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications