Welcome, US Internet customers!
Big things are coming your way. Get ready to get more with T‑Mobile.
What's changing.
The USI fiber network is coming together with T‑Mobile's unmatched service and unbeatable value. Your fast fiber internet service is not changing, but now you’re getting the T‑Mobile experience on top of it.
Eventually, your USI account and bill payment will be moved to T‑Mobile, but we’ll keep you informed along the way.
Our top priority is making this transition as easy as possible and keeping you connected.
What's not changing.
There are no immediate changes to your service. You can continue to enjoy the same great fiber service you’ve come to expect from USI.
You don't have to take any action to keep your service running.
What's next.
Be sure your USI account is updated with a current, valid email address to ensure you receive communications from us about the upcoming transition of your USI account to T‑Mobile.
We know change can feel uncertain, so we’re committed to making this as simple and transparent as possible.
We’re thrilled to welcome you into the T‑Mobile family, and we can’t wait to show you what’s next.
Questions? See our FAQs below.
What you’ll get with T-Mobile .
Support.
Get the support you need from
Enjoy free items and discounts with T‑Mobile Tuesdays.
More to love.
More value, more reliability, and even more reasons to love your fiber service.
Frequently asked questions
Find answers to your T‑Mobile Fiber questions in the FAQs below. Still need help? Get in touch with us here.
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US Internet customers can expect account migration to happen later this year. You will hear from us before migration begins, and we will keep you updated every step of the way.
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For now, all you need to do is make sure your contact details (including email address) are up to date in your US Internet account. This will ensure we are able to reach you as we begin the migration process.
Log in to your USI customer portal, click “Account Contacts” under the “Account Management” dropdown, click the pencil icon, review and edit contact information. -
We’re committed to providing the same great internet service you enjoy today. As your US Internet account is transferred to
T-Mobile , there will be no additional charges associated with this transfer and, at this time, there will be no changes to the amount you pay each month for internet service at the time of transfer. If we plan to make any changes at any time, we will notify you prior to making those changes. -
Rest assured, the US Internet team is still ready and available to assist with any of your account needs at 612-444-1888.
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There will be no immediate changes to how US Internet customers pay their bill, including any autopay or existing payment arrangements. As USI integrates with
T-Mobile Fiber there will be updates to billing, but we’ll guide you through every step to ensure a seamless transition. -
You can count on the same great voice quality, customer experience, and expert support you have today, and your phone number isn’t going anywhere.
Your VoIP service will stay connected to your Fiber account and won’t be offered as a standalone service moving forward. Just a heads-up: if you choose to cancel your VoIP service, it can’t be reactivated later. And if your Fiber service is canceled, your VoIP service will automatically end as well. -
As US Internet is integrated with
T-Mobile systems we will be in touch with more information regarding your accounts, including how to get the convenience of a single bill.
