T-Mobile is bringing lightning-fast fiber to your community.

To help your installation go as smoothly as possible, here are a few things to do before your appointment:

• Have an adult present.Someone 18 or older will need to be home for the entire installation appointment.
• Keep pets safe.We love pets, too! For everyone's safety, please keep them secured while the technician is working inside or outside your home.
• Have your current Wi-Fi information handy. If you'd like to keep your existing network name (SSID) and password, have them available during your appointment. Using the same Wi-Fi name and password can help many of your compatible devices reconnect automatically to your new T-Mobile Fiber network.
• Mark private underground lines. If you have sprinklers, an invisible pet fence, landscape lighting, or other privately installed underground lines, please mark or flag them before your appointment. This helps our technicians avoid them if any underground fiber work is needed.
• Make the installation area accessible. If possible, clear a path to where you'd like your Fiber equipment installed and ensure the technician has easy access to the outside of your home and the equipment location inside.

Our technician will walk you through the installation, answer any questions, and make sure your T-Mobile Fiber service is up and running before they leave.

We’re excited that you’re interested in T-Mobile Fiber! If Fiber isn’t available in your neighborhood just yet, we can’t provide an exact timeline for when service will arrive but the good news is that your area may already be in our expansion plans.

Bringing Fiber to a neighborhood involves several important steps, including evaluating existing infrastructure, mapping fiber routes, securing permits, and planning construction for the overall network. This process typically takes about 6–12 weeks, though timelines can vary depending on local requirements and construction conditions.

The best way to stay informed is to join our waitlist. As soon as your neighborhood is ready, we’ll let you know when you can place a preorder or schedule your installation.

Flags and paint are temporary markings used to identify underground utilities before construction begins. These markings help our crews work safely and avoid existing utility lines as we expand the T-Mobile Fiber network.

Please leave all flags and markings in place until construction is complete, even if work hasn't started in front of your home yet. They play an important role in keeping everyone safe and protecting underground infrastructure.

Once construction is finished, our crews will remove any temporary flags. The marking paint is environmentally friendly and biodegradable, so it will naturally fade and wash away over the next few weeks.

Construction timelines vary based on the size of the project, weather, permitting, and local conditions. While work throughout a neighborhood may take several weeks, activity directly in front of or near your home is often completed within just a few days.

Our crews are committed to completing the work safely, efficiently, and with as little disruption as possible. We take pride in respecting your property and your neighborhood while building the network that will connect your community to the future.

We appreciate your patience as we work to bring fast, reliable T-Mobile Fiber to your neighborhood. It'll be worth the wait!

Yes. If construction impacts your lawn, landscaping, driveway, or other affected areas, we'll restore them as closely as possible to their original condition.

Depending on the work performed and the season, restoration may include reseeding, replacing sod, regrading soil, or repairing other disturbed areas. Some restoration work may need to wait for appropriate weather conditions to ensure the best results.

A utility easement (sometimes called a right-of-way) is a designated area on or near your property where utility providers are legally allowed to install, maintain, and repair essential infrastructure, like T-Mobile Fiber.

Easements are commonly located near streets, sidewalks, or along the front, side, or rear property lines. While the easement is part of your property, utility providers have the legal right to access these areas to build and maintain services that benefit your home and community.

We understand your property is important to you. That's why our crews work carefully to minimize disruption and restore affected areas as closely as possible to their original condition once work is complete.

Yes. Before construction can begin, T-Mobile Fiber works with local municipalities and other agencies to obtain all required permits and approvals.

This process helps ensure construction is completed safely, responsibly, and in accordance with local regulations. Because permitting requirements vary by community, they can also affect construction timelines.

If you have any privately installed underground systems, such as sprinklers, invisible pet fences, landscape lighting, drainage lines, or other non-utility wiring please mark them before construction begins. Private lines are usually marked using white flags or paint.

While public utilities are professionally located before construction, privately installed systems typically aren't included in those markings. Letting us know in advance helps reduce the risk of accidental damage.

Yes, and that's a great thing! Professional installation is included at no additional cost with every new T-Mobile Fiber service.

When you're ready to get connected, you'll be able to choose an installation date and time that works best for your schedule, making it easy to get started at your convenience.

On installation day, your dedicated Fiber technician will handle everything—from bringing Fiber into your home and installing your equipment to activating your service and optimizing your Wi-Fi setup. They'll also answer any questions you have and make sure everything is working before they leave.

We're committed to delivering an exceptional installation experience, so you can sit back, relax, and get ready to enjoy fast, reliable Fiber internet with confidence.

Most T-Mobile Fiber installations take 2–4 hours, though the exact time may vary depending on your home's setup. Before any work begins, your Fiber technician will walk you through the installation process, answer your questions, and review the work that will be completed.

Here's what you can expect:

• A Fiber connection to your home. Your technician will install a small Fiber utility box on the outside of your home in a location that's approved by you.
• Minimal impact to your home. A small hole—smaller than a dime—will be made to bring the Fiber cable into your home. Your technician will ensure the entry point is properly sealed as part of the installation.
• Professional equipment setup. Your technician will install the Optical Network Terminal (ONT) and place your T-Mobile Fiber Wi-Fi router in the best available location to provide strong coverage throughout your home.
• Wi-Fi optimization. Once your service is active, your technician will test your connection and Wi-Fi coverage and make any adjustments needed to help deliver the best possible performance.
• Getting you connected. Before leaving, your technician will help connect up to three of your most important devices—typically your smartphone, computer, and primary TV—so you can start enjoying your new Fiber service right away.

If one of your devices has trouble connecting due to device-specific settings or compatibility, you may be referred to the device manufacturer for additional support.

Want to see the process before installation day? Watch our T-Mobile Fiber installation video here!

The depth of buried Fiber varies based on local requirements, existing utilities, and the installation method used in your area.

To help keep everyone safe, always call 811 before digging or starting landscaping projects. In most states, calling 811 is required by law and helps identify underground utility lines before you dig, reducing the risk of accidental damage.

A fiber pedestal is a small neighborhood utility enclosure that provides access to the T-Mobile Fiber network. It allows our technicians to connect homes and maintain reliable service throughout the neighborhood.

Pedestal locations are carefully planned to support the network and while minimizing the impact on surrounding properties and landscaping.

We take great care to treat your property with respect and complete construction as safely and cleanly as possible.

If you believe your property was damaged during construction, please contact us at Fiber_Construction@t-mobile.com as soon as possible. We'll investigate your concern and, if the damage is related to our work, we'll make it right as quickly as possible.

Yes! Professional installation and a T-Mobile Fiber modem and Wi-Fi router are included with your T-Mobile Fiber service at no additional cost.

You're also welcome to use your own compatible router or mesh Wi-Fi system if you prefer. However, we recommend using the T-Mobile Fiber router to ensure the best experience, access to supported features, and the easiest troubleshooting if you ever need assistance.

If you choose to use your own networking equipment, our technician will connect your T-Mobile Fiber service to your home, but they won't be able to install, configure, or troubleshoot customer-owned routers or mesh systems. Setting up and managing your personal equipment is your responsibility.

Yes. Safety is our top priority.

Before construction begins, underground utilities are professionally located and marked to help protect existing infrastructure. Our crews follow industry best practices, local regulations, and strict safety standards to complete construction and installation safely while minimizing disruption to your property and neighborhood.

Yes! T-Mobile Fiber is available at many apartment communities and multi-dwelling properties. The easiest way to see if service is available is to check your address here.

If your address is eligible, be sure to check with your landlord or property manager before your installation appointment. Many apartment communities and rental properties require landlord or property management approval before Fiber can be installed. Having approval in advance can help prevent delays or the need to reschedule your installation.

T-Mobile Fiber is rapidly expanding, and we also offer T-Mobile High-Speed Internet in many areas. The first step is to check your new address here, to see which T-Mobile internet services are available.

While we don't currently support transferring (or "moving") an existing Fiber service from one address to another, we've made the process simple:

We'll schedule a new installation at your new address if T-Mobile Fiber is available and get you set up with the latest and greatest equipment.

• Once you're ready to move, give us a call us to disconnect service at your previous address and we will send you a return label for your current equipment.
• You'll keep the same T-Mobile account, so your relationship with us continues and your loyalty is recognized.

The best part? Because there are no annual service contracts, you don't have to worry about transferring a contract. Your new address also qualifies for any eligible new customer pricing and promotional offers available at that location, giving you the opportunity to take advantage of our latest offers while staying with T-Mobile.

If T-Mobile Fiber isn't available at your new address just yet, be sure to check whether T-Mobile High-Speed Internet is available, we're continuing to expand both services to bring fast, reliable internet to more homes every day.

We're excited to bring T-Mobile Fiber to more communities, and we're expanding our network as quickly as possible.

Building a Fiber network takes time and involves careful planning, engineering, permitting, and construction. Every neighborhood is unique, so timelines can vary.

If Fiber isn't available at your address today, the best way to stay informed is to check your address and join our waitlist. We'll let you know as soon as your neighborhood is ready for preorders or installation.

In the meantime, be sure to check whether T-Mobile High-Speed Internet is available at your address—we offer fast, reliable internet solutions in many areas while our Fiber network continues to grow. 

Every installation is a little different, but most require a small Fiber line to be brought to your home through a hole smaller than a dime. Your technician will also install a small Fiber utility box on the outside of your home, an Optical Network Terminal (ONT) inside, and your T-Mobile Fiber Wi-Fi router in the best available location for strong coverage.

Before any work begins, your technician will review the installation with you, answer your questions, and work with you to choose equipment locations whenever possible. They'll complete the installation with care, minimize any impact to your home and property, and make sure everything is working before they leave.