Fiber installation is simple and straightforward.
Preparing our fiber connection outside your home.
- On or before your installation date, public utilities will locate and mark underground utilities in your yard. If you have sprinklers or other underground lines, please flag or mark and alert your fiber installation team when on your property. This will ensure they’re avoided when our fiber cable is buried.
- On or before your installation date, our technicians will prepare your fiber connection by running fiber cabling from our network to the side of your home.
- You don’t need to be at home while any of this work takes place.
Important: For residents in rental properties, please confirm with building management if fiber internet installation is allowed at your residence.
Please note: Since we need to bury our fiber cable, some digging on your property may be required. We’ll replace disturbed sod and reseed any damaged lawn to restore your yard.
Completing fiber installation inside your home.
- Important: A person 18 years or older must be at home on the day of your installation.
- Our technician will arrive and install a small box on your home’s exterior for running fiber cable into your home.
- Once fiber cable is fed into the house from the box, the technician will install and connect your equipment.
- Before leaving, they’ll walk you through any apps that come with your service and answer any questions you have.
- The entire process can take up to 4 hours to complete.
Let's get you install-ready.
Here are a few tips to make your fiber installation as seamless as possible.
Outside, make sure there’s a clear path to where we’ll run fiber into your home.
We love pets, but for their safety, please keep them behind closed doors while we're in your home.
Have your current network name (SSID) and passwords handy so you can use the same
Let us know about potential dead coverage spots in your home. We’ll test signal strength and provide options for improving coverage.
Questions? Need to reschedule your fiber installation appointment? Get in touch and we’ll be happy to help.
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Questions about T-Mobile Fiber?
Find answers to your T‑Mobile Fiber questions in the FAQs below. Still need help? Get in touch with us here.
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Installation inside your home can take up to 4 hours to complete. Please plan accordingly to ensure someone at least 18 years old is available to be at home for the full installation.
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Need to reschedule? No problem! You can manage your appointment at any time.
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Placement of the fiber box on the outside of your home will be something the technician discusses with you before any work is done. We recommend the fiber box be placed on the appropriate side or back of your home, avoiding the front of your home unless you direct us otherwise.
The technician will need to secure the box to the outside wall of your home. From there, a feeder hole will be drilled to extend the fiber through your wall and into your home. The hole will be sealed using a bushing, caulk, and/or paintable silicone.
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Up to three teams can show up to your home to get your fiber installed. You only need to be home for the scheduled installation appointment requested when ordering fiber service
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811 Call Before You Dig - They will be on your property to mark utilities (gas, electric, etc.) so Bury crews avoid those when burying the fiber. You do not need to be home for this.
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Install Technician – They will arrive on your scheduled install date to set everything up. It can take up to four hours to set up, provide your router and ensure your new fiber service is up and working before they leave. Someone 18 or older must be home for the installation as the Tech will need access to the inside of your home.
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Fiber Bury Crew – This team will bury the fiber line that runs from the access point (typically near the sidewalk) to your home. You do not need to be home for this.
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