Protection<360>®
Our most comprehensive protection for your device, starting at $7/mo. per device depending on your device (plus applicable tax).
Pricing from $7-$25/mo. + tax, if applicable, depending on device tier. See full terms
Protection<360>®
Our most comprehensive protection for your device, starting at $7/mo. per device depending on your device (plus applicable tax).
Protection<360>®: Must enroll within 30 days of making qualified T-Mobile device purchase, lease or finance, subject to a visual and mechanical inspection. There’s no limit on hardware service (mechanical breakdown) claims. For Protection<360> accidental damage (including screen repair) or loss/theft, you get up to five claims in any rolling 12-month period based on the date of the first repair or replacement. Service fee/deductible of up to $499. $0 service fee/deductible for hardware service (mechanical breakdown) claims. The maximum coverage per claim is the lesser of the replacement device or the purchase price of the claimed device, minus your service fee/deductible. Cancel at any time. Taxes additional. For complete coverage details, including Obligor information, limitations and exclusions, please visit mytmoclaim.com/terms. A basic protection plan is also available, please contact us at 1-800-937-8997 for more information. JUMP!® Upgrades: Upgrade your qualifying device purchased on an Equipment Installment Plan (EIP) when 50% of the device cost has been paid. You must also be current with your scheduled EIP payments and your wireless service payments. The device must be in good working order. JUMP! Upgrades from T-Mobile; trade-in benefits through The Signal. Program administrative fees paid to The Signal. Screen Protector Coverage: If you purchase an eligible screen protector from T-Mobile on the same day you enroll in Protection<360> or after, you can get it replaced in-store at no additional cost. (This excludes liquid glass screen protectors.) McAfee: McAfee® Security for T-Mobile with ID Theft Protection is provided by McAfee. The Protection<360>® app by Assurant®: File and track claims, view plan and deductible information, find useful tips tailored to your specific device, and access live support for all of your connected devices. Download and register the Protection<360>® app by Assurant® to have full access to features. Availability and features may vary by device and operating system.
Get peace of mind with phone protection.
Between September 29 and November 16, 2022, you can enroll in our Protection<360>® program, regardless of when you purchased your phone. Safeguard your devices against accidental damage, theft, and more. Take advantage of this limited-time open enrollment and protect your phone today.
Not all devices qualify. See full terms
Get peace of mind with phone protection.
Between September 29 and November 16, 2022, you can enroll in our Protection<360>® program, regardless of when you purchased your phone. Safeguard your devices against accidental damage, theft, and more. Take advantage of this limited-time open enrollment and protect your phone today.
Protection<360>®: Device subject to a visual and mechanical inspection. There’s no limit on hardware service (mechanical breakdown) claims. For Protection<360> accidental damage (including screen repair) or loss/theft, you get up to five claims in any rolling 12-month period based on the date of the first repair or replacement. Service fee/deductible of up to $499. $0 service fee/deductible for hardware service (mechanical breakdown) claims. The maximum coverage per claim is the lesser of the replacement device or the purchase price of the claimed device, minus your service fee/deductible. Cancel at any time. Taxes additional. For complete coverage details, including Obligor information, limitations and exclusions, please visit mytmoclaim.com/terms. A basic protection plan is also available, please contact us at 1-800-937-8997 for more information. JUMP!® Upgrades: Upgrade your qualifying device purchased on an Equipment Installment Plan (EIP) when 50% of the device cost has been paid. You must also be current with your scheduled EIP payments and your wireless service payments. The device must be in good working order. JUMP! Upgrades from T-Mobile; trade-in benefits through The Signal. Program administrative fees paid to The Signal. Screen Protector Coverage: If you purchase an eligible screen protector from T-Mobile on the same day you enroll in Protection<360> or after, you can get it replaced in-store at no additional cost. (This excludes liquid glass screen protectors.) McAfee: McAfee® Security for T-Mobile with ID Theft Protection is provided by McAfee. The Protection<360>® app by Assurant®: File and track claims, view plan and deductible information, find useful tips tailored to your specific device, and access live support for all of your connected devices. Download and register the Protection<360>® app by Assurant® to have full access to features. Availability and features may vary by device and operating system.
Enjoy peace of mind with:
Enjoy peace of mind with:
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Device Benefits & Services
- Covers accidental damage, hardware service (mechanical breakdown), loss & theft.
- Walk-in & repair services (for eligible devices)
- JUMP!® Upgrades on EIP devices.
- Unlimited screen protector replacement.
Content Protection
- McAfee® Security for T-Mobile with ID Theft Protection
- Tips & support with the self-service Protection<360>® app by Assurant®
You're not required to purchase device protection to activate service with T-Mobile. But, without protection, you may be responsible for the full replacement cost of your device.
By choosing Protection<360> you have access to both an insurance plan and a service contract plan. In New York, these options can be bought separately1.
1In New York:
- The Insurance Device Protection Plan provides coverage for accidental damage, loss and theft.
- The Service Contract Device Protection Plan provides coverage for hardware service issues (mechanical breakdown), JUMP!® Upgrades, unlimited screen protector replacements and access to tech support and mobile security apps.
Discount for both plans: If you buy both the Insurance Device Protection Plan and the Service Contract Device Protection Plan, you'll get a discount of up to $1.50 on the Insurance Device Protection Plan, depending on the device tier.
If you buy a service contract from another provider: If you choose to buy a service contract from another provider and want to enroll in the Insurance Device Protection Plan and receive the same discount, you'll need to visit a T-Mobile store or call 1-800-937-8997 within 30 days of enrollment. You'll need to show proof of your service contract.
Need to file a claim?
If you already have device protection and need to file a claim, you can start the process below.