We want to alert you that our industry is experiencing a phone number port out scam that could impact you, and to encourage you to add our port validation feature, if you haven’t done so already.
Fraudsters are attempting to compromise personal bank accounts by taking over and transferring phone numbers from one wireless provider to another. It’s a scheme that is affecting the entire wireless industry.
We suggest you add our port validation feature to your account. To do this, you’ll need to call 611 from your T-Mobile phone or dial 1-800-937-8997 from any phone. The T-Mobile customer care representative will ask you to create a 6-to-15-digit passcode that will be added to your account.
If someone attempts to port your number from T-Mobile to another wireless carrier, the new carrier will be required to validate the request with T-Mobile using your passcode.
No, this is in addition to your MyT-Mobile password. It’s an extra numeric PIN/passcode that is required for anyone to access your account if you call Care or if you go to a T-Mobile retail store.
Make sure you always have strong passwords on any online or mobile account. You may also consider checking with your bank to see if there is an alternative to using text-for-PIN authentication, such as email. For more information on privacy and security, please refer to our online privacy resources.