- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Account](https://www.t-mobile.com/support/community/account) # Lost or stolen device help 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Let T-Mobile help you through the difficult process of losing your device or having it stolen. [Get help with a Prepaid account.](https://www.t-mobile.com/support/account/prepaid-suspend-cancel) ## On this page: - [Locate or lock your device](https://www.t-mobile.com#Locate) - [Suspend or restore your service](https://www.t-mobile.com#Suspend) - [Get a replacement device](https://www.t-mobile.com#Replace) - [Prepaid customers](https://www.t-mobile.com/support/account/prepaid-suspend-cancel) - [FAQs](https://www.t-mobile.com#FAQ) ## [](https://www.t-mobile.com)Locate or lock your device If you use any of these services, you may be able to find or secure your device..   ### Find My on iPhone / iPad / Watch   For additional information, check the [Locate a lost or stolen device - Apple Support](https://support.apple.com/en-us/HT210515) page. 1. On an iPhone or iPad, open the __Find My__ app. 2. If it's not your iPhone/iPad, select the __Me__ tab and choose __Help A Friend__. Then, sign in with your Apple ID. 3. Select your device and choose from an option: - __Play Sound:__ Plays a loud sound on your device, even if it's set to silent. - __Directions:__ Get directions to your device's current location. - __Mark As Lost__ - Remotely lock your missing device with a passcode and display a custom message with your phone number on the Lock screen. - If you have Apple Pay set up on the device, it is disabled. - A confirmation email is sent to the primary email address associated with your Apple ID. - When you recover your device, you will need to unlock it with your passcode. - __Erase This Device__ - Erases all of your information (including credit, debit, or prepaid cards for Apple Pay) from the device. - After you erase a device, you can't track it using the Find My app. - If you remove the device from your account after you erase it, Activation Lock will be turned off.   ### Find My Device on Android   To use Find My Device, your lost device must: - Be turned on - Be signed in to a Google Account - Be connected to mobile data or Wi-Fi - Be visible on Google Play - Have Location turned on - Have Find My Device turned on Use these steps to find, lock, or erase your device. For additional information, see [Find a lost Android device - Android Help](https://support.google.com/android/answer/3265955?hl=en) for support. 1. Visit [android.com/find](http://www.android.com/find) and sign in with your google account. 2. If you have more than one device, choose your device. 3. A map with your device's location will display if it's available. Choose from the following options: - __Play sound:__ Device will ring for 5 minutes, even if set to silent. - __Secure device__ - Lock the device and sign out of your Google account. - You can also display a message or phone number on the lock screen. - You can still locate the device after it's locked. - __Erase device__ - Erase all content from the device. - After your device is erased, you can't locate it.   ### Lookout Mobile Security   For additional information and app features, see [Lookout Mobile Security app](https://www.t-mobile.com/support/devices/lookout-mobile-security-app). If you need to find your device: 1. Go to [Lookout.com](http://www.lookout.com/) and sign in with your Lookout account. 2. Select the __Find My Device__ tab. If your device can be found, the location appears on the screen. 3. Select __Scream__ to sound a loud alarm, even if your device is in silent mode. - The scream feature is VERY LOUD. - The device will also vibrate and the screen will flash. - Select __Stop Screaming__ to turn it off. If you need to turn on Signal Flare: 1. Open the __Lookout__ app on your device. 2. Select the __Menu__ icon with three dots, then select __Settings__. 3. In the MISSING DEVICE section, select the box next to __Signal Flare__. 4. Log in to your [Lookout.com](https://www.lookout.com/) account to see your latest Signal Flare locations. ## [](https://www.t-mobile.com)Suspend or restore your service If you can’t find or secure your device, you can suspend service to prevent any unauthorized charges. Then, once you’ve found or replaced your device, you can restore the line. Check out [Suspend or restore your line](https://www.t-mobile.com/support/account/suspend-or-restore-your-line) for steps. For business accounts with 21 or more lines, use the steps in [Suspend or restore a line: Account Hub](https://www.t-mobile.com/support/business/suspend-restore-account). ## [](https://www.t-mobile.com)Get a replacement device - If you __have__ device protection, [](https://www.t-mobile.com "file a claim ")[​get a replacement](https://www.t-mobile.com/support/devices/file-a-device-protection-claim). - If you __do not have__ device protection: - You can use an extra T-Mobile phone or [other compatible device](https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/bring-your-own-device-byod-guide) with your service.[](https://www.t-mobile.com "buy or change your SIM card.") - We can help you replace your device with a new one. See your [device purchase options](https://www.t-mobile.com/support/account/buy-a-t-mobile-device). ## [](https://www.t-mobile.com)FAQs   ### Why should I report my device as lost or stolen?   T-Mobile works with government agencies and other major wireless carriers throughout the world to block stolen devices. When you report a device as lost or stolen, T-Mobile reports the International Mobile Equipment Identity (IMEI) number, a serial number that identifies your wireless device, to an international database. This prevents the device from being used on most carrier networks, including T-Mobile's, even if another SIM card is inserted. If you happen to find the device later, unblocking is fast and easy.   ### Why should I suspend my line?   If your device is lost or stolen, suspending your service will help prevent additional charges from unauthorized users. Once you suspend your line, it will be inactive and unavailable for use. If you find your device, you can restore service to the line by logging into your T-Mobile Account.   ### Does my bill change when my phone is lost or stolen?   Your bill is still due as usual when your phone is lost or stolen, including your monthly plan/service costs as well as any applicable device payments and device protection charges.   ### I found the device I reported as lost or stolen. What should I do?   If you find your device, log into My T-Mobile or the T-Life and select the device, then select "I found my device." We'll walk you through the process of unblocking the device and restoring your service (if applicable).   ### What should I do if there are unauthorized charges on my account?   If you haven't already reported your device as stolen and suspended the line, please do so immediately. This will block the device and the line from further unauthorized use. If your bill shows charges to your device after the loss, but before you suspended service and reported it stolen, you can dispute those charges. We will investigate your account activity, and you may need to provide further information regarding the theft or loss as part of our investigation. We take all facts and circumstances into consideration as part of our investigation, including reviewing your account to compare the usage during the time that the device was missing until the time when the phone was in your possession. We consider all relevant information, including any documentation you can provide demonstrating that the device wasn't in your possession when the charges were made.   ### I found a lost T-Mobile device. What should I do with it?   First of all, thank you! Please bring the device to the nearest [T-Mobile store](https://www.t-mobile.com/store-locator). We'll reunite it with its owner. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)