Got questions?

Question 1

How can I get faster data speeds when traveling abroad?

Accepted Answer

T-Mobile customers with qualifying plans (including Magenta®, T-Mobile ONE™, Essentials, and Simple Choice™) can add an International Pass to receive a high-speed data experience. While roaming in 210+ countries and destinations, these passes include increased high-speed data options and unlimited voice calling.

International Pass: 512MB of high-speed data at up to LTE speeds and unlimited calling, to be used up to 24 hours, for $5/day.
5GB International Pass: 5GB of high-speed data at up to LTE speeds and unlimited calling, to be used up to 10 days, for $35.
15GB International Pass: 15GB of high-speed data at up to LTE speeds and unlimited calling, to be used up to 30 days, for $50.

If you use all the high-speed data before the designated time is up, you can still use unlimited texting and data at Simple Global speeds based on your current rate plan, or at up to 128kbps for the duration of the pass if your plan doesn’t include international data. The unlimited calling will be available for the full designated time as well. If you activate a new pass, then your old pass expires, and your time starts over using the duration of the new pass.

International pass high-speed data can be used however you like throughout the designated time; you’re not restricted to a certain amount per day.

Question 2

How do I purchase a 512MB, 5GB or 15GB International Pass?

Accepted Answer

Primary account holders and authorized users can get a pass by using your T-Mobile app, logging on to MyT-Mobile.com, or following the link in the welcome text message you receive when you enter a Simple Global country. You can also call your Team of Experts ® before your trip by dialing 611 on your mobile device. The charges for the pass will show up on your next T-Mobile bill. If you’d like to add multiple $5 International Passes to your account at one time, just call your Team of Experts.

Additional users on your account can also purchase their own International Passes. To purchase a pass for immediate use, these users simply log into the T-Mobile app, or MyT-Mobile.com account, and use a credit card to purchase an International Pass.

T-Mobile for Business customers who can’t utilize the T-Mobile app or MyT-Mobile.com to purchase passes must have an authorized user call Care to have the pass(es) added.

Question 3

What kinds of notifications will I get when I start to run out of high-speed data or time?

Accepted Answer

When you use up 80% of your high-speed data, you’ll receive an SMS notifying you of your usage. When you have used up all your high-speed data, you’ll receive an SMS notification with options to buy additional passes.

One hour before your pass expires, you will also receive a notification informing you when the pass expires.

High-speed data passes.

Perfect for when you need an extra boost or are traveling abroad. Add data to your phone for a day, a week, or longer. It’s easy.

Which data pass is right for you?

$5

International 1 Day Pass

$35

5GB International Pass

$50

15GB International Pass

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