Team of Experts®

Many T-Mobile Team of Experts employees

At T-Mobile, we radically reinvented customer service. We provide a total experience that includes best-in-class, personalized support from T-Mobile experts when needed. These experts are available to provide you with a next-level experience, including tailored service and support, as you begin your relationship with T-Mobile.

How to access our total support experience, including Team of Experts:

Call us.

Simply dial 611 from your T-Mobile phone or use the T-Mobile app to give us a call.

Message us.

Send us a message in the T-Mobile app, My T-Mobile, or Apple Business Chat.

Get the app.

Download the T-Mobile app to get in touch with us on your terms.

Take the next step.

Check out more customer benefits.

Discover how we’re changing wireless—for good.

Got questions?

  • At T-Mobile, support is available, when you need it, how you need it: through our website, our app, via call, chat, or visit to your local store. Our customer support team, including your Team of Experts, is ready to assist with all levels of your support needs.

    Customer Care representatives are available daily from 4 a.m. to Midnight PT, with your Team of Experts being available between the hours of 7am to 9pm local time.

    If you are calling our customer support team from a phone other than your T-Mobile phone, call our toll-free number (1-800-937-8997) and enter your T-Mobile phone number when prompted.

  • Absolutely. All T-Mobile for Business customers are assigned to a Team of Experts.

  • Your Team of Experts is available between the hours of 7 a.m. and 9 p.m. local time. Simply dial 611 from your T-Mobile phone, or use two-way messaging on, via the T-Mobile App, or iMessage through Apple Business Chat. When you call customer support, we’ll first try to connect you with your Team of Experts, but you may be connected to another care support team to assist you as we want to make sure you get help as fast as possible.

  • Yes. Team of Experts is available in Spanish and there is a Team of Experts assigned to the Puerto Rico region.

  • Not a penny. Team of Experts is included for free for all T-Mobile postpaid accounts as part of your customer support team.

  • Your Team of Experts is assigned based on your regional area. This lets us build expertise based on that area's specific needs. If you're not happy with your Team of Experts, let us know and we'll work with you to resolve the issue.