It looks like you’ve used 30GB or more of data overall in this bill cycle. After 32GB, you still get unlimited LTE data but may at times notice reduced speeds in areas with network congestion.
In the vast majority of times and places, you will notice little if any difference. In the small number of times or locations where there’s network congestion, you may notice reduced data speeds. This experience is due to our data prioritization practice, which prioritizes customers who use more than 32GB of data in a single bill cycle after other customers. This practice helps to optimize overall network performance and maintain a quality service experience for as many customers as possible. Your data usage resets at the beginning of your next billing cycle, so this practice will only apply until that time.
Our goal is to provide the best possible experience for as many customers as possible. Data prioritization is one way we accomplish this, especially at times and locations with network congestion. It’s described in more detail in T-Mobile's Open Internet Disclosures here. Our policy is also in line with common industry standards for network management, which are designed optimize network performance and service. Every wireless provider maintains policies that govern network traffic management because there is a fixed amount of network capacity available at each cell tower.
At T-Mobile unlimited is truly unlimited. No overages or data caps apply on our network. Data prioritization will only be noticeable when you access a congested tower and have used over 32GB of data in a particular billing cycle. You will continue to get unlimited high speed data on your smartphone when you aren’t accessing a congested tower. In that way it’s different from data throttling, which slows you down for the remainder of your bill cycle regardless of network conditions, all the time.
The actual speeds may vary depending on the location and the number of people trying to use the network at the same time. For more information visit our Open Internet Disclosures here.
Yes. Data usage on your smartphone as well as data usage through Smartphone Mobile HotSpot (tethering) both count toward the 32GB threshold.
Visit my.t-mobile.com and click on the usage tab. You can also dial #web# from your T-Mobile phone.
Set your automatic updating of apps, podcasts and file downloads to run off Wi-Fi only. Make sure to connect to Wi-Fi and update your applications and system periodically. You can also monitor your data usage by checking my.t-mobile.com and #web# as discussed above.
No. This is how we manage the network experience for all customers. Most users will not even likely notice a difference in experience.