We partner with other domestic wireless service providers to ensure our customers still have coverage even when they travel outside our coverage area; however, this roaming benefit is meant for occasional use. Our Terms and Conditions of Service state that we may terminate service for excessive roaming.
Our systems show that during several recent billing cycles the majority of usage on the line referenced in the message you received occurred while roaming off the T-Mobile network, which violates our Terms and Conditions of Service. As a result, this line is scheduled for cancellation. Please note that you will still be responsible for all charges incurred in the meantime and if you have an existing EIP (Equipment Installment Plan) or lease balance on those lines, it will be charged in full after being cancelled. At your request, we can unlock your device for use on other networks.
We apologize for the inconvenience and want to help you transition to a local wireless service provider.
Please call us at 1-877-275-1735, Monday - Friday from 5am-5pm PST if you have any questions.
T-Mobile’s Terms and Conditions