All Customers with 323 and 213 Area Codes must dial 1 + Area Code + Telephone Number for ALL calls beginning July 8, 2017
Who will be affected?
Everyone with a 323 or 213 area code is affected. The 323 area code, in addition to serving a large portion of the City of Los Angeles, currently serves the cities of Alhambra, Bell, Bell Gardens, Beverly Hills, Commerce, Cudahy, Glendale, Hawthorne, Huntington Park, Inglewood, Lynwood, Maywood, Montebello, Monterey Park, Pasadena, Rosemead, South Gate, South Pasadena, Vernon and West Hollywood. The 213 area code currently serves the downtown portion of the City of Los Angeles and is surrounded by the 323 area code. Once the boundary elimination overlay is implemented, both area codes will serve the combined region.
What is the new dialing procedure?
To complete calls from a landline phone, the new dialing procedure requires anyone with a 323 or 213 area code telephone number to dial 1 + area code + 7-digit telephone number including calls within the same area code. This means that all calls in the 323 and 213 area codes that are currently dialed with seven digits will need to be dialed using 1 + area code + 7-digit telephone number. To complete calls from a cellular or mobile phone, callers may dial the area code + 7-digit telephone number or 1 + area code + 7-digit telephone number whenever placing a call from a phone number with the 323 or 213 area code.
When will the new dialing procedure become mandatory?
Beginning July 8, 2017, you must use the new dialing procedure, even for local calls. After this date, if you do not use the new dialing procedure, your calls will not be completed and a recording will instruct you to hang up and dial again using the new dialing procedure.
Beginning August 1, 2017, new telephone lines or services in the former 323 area may be assigned numbers with the 213 area code, and new telephone lines or services in the former 213 area may be assigned numbers with the 323 area code.
What will you need to do?
In addition to changing your dialing procedure, all services, automatic dialing equipment, or other types of equipment that are programmed with a 7-digit telephone number will need to be reprogrammed using the new dialing pattern. Some examples are stored telephone numbers in contacts lists in phones, PBXs, fax machines, Internet dial-up numbers, speed dialers, call forwarding settings, voicemail services, and other similar services or equipment. Medical alert devices, safety alarms, security systems and gates, ankle monitors, or other similar equipment must be reprogrammed to use 1+10-digit dialing. Many systems operate on 1+10-digit or 10-digit dialing by default, but some older equipment may still use 7 digits. Please contact your medical alert or security provider if you do not know whether your equipment needs to be reprogrammed to accommodate for the upcoming change to 1+10-digit dialing. You may also want to check your website, business stationery and advertising materials, printed checks, contact information, and personal or pet ID tags to ensure the 1+area code is included in the telephone number.
What will remain the same?
Who may you contact with questions?
If you have any questions regarding information provided in this notice, please call T-Mobile USA at 1-877-453-1304 or access the following website for more information: http://www.cpuc.ca.gov/General.aspx?id=1163.