We're transforming Customer Care.
We’re not just changing wireless for good; we’re also transforming the way customers are cared for. This is not your typical care job. You will become part of a team of experts that owns a customer base. No more transferring the customer to another line or representative. You'll be a single point of contact for your customer and provide complete end-to-end resolution.
A focus on training.
We’ve put a big emphasis on training and career development for our Customer Care team members. You’ll join as an associate expert, and then you’ll receive training and coaching that’ll move you to expert status with a nice raise, of course. If you want to see your career grow, we have the pathway, the training, and the resources to help you succeed.
T-Mobile Customer Care career path
You go from solving individual customer problems to leading multiple teams. This is what a career path in Customer Care looks like.
You’ll start by learning to own the customer experience by listening to your customer’s issues like a pro. You’ll pick up on subtle cues and customer rhythms, and then help create a resolution mix that makes T-Mobile fans for life.
Congrats! You’ve moved up to Expert, and that means doing even more for our customers with your skills in problem solving, resolution, and relationship-building. Whether you’re in Account Care or Technical Care, you’re ready to rock it.
You’re a master solutions artist for thousands of customers. You know and share the right mash up for every situation. You’re developing leadership skills, peer coaching, and mentoring, making your team shine.
Coach, Team of Experts
Roll up your sleeves and help your team of ten experts stay on point for our customers. You set the tempo for your team’s performance. So, go ahead and inspire and mentor them, one encouraging idea after another, as you help them hit their mark and perform like rock stars!
Manager, Team of Experts
Now you're leading up to four coaches and 40 experts, directing Un-carrier performances every single day. You'll develop your team and serve as a critical link to engineering, retail and other groups across the organization.
Sr. Manager, Care Operations
Working together with other managers to align and lead both the customer and employee experience, you'll oversee up to 10 customer groups with as many as one million customers! Up to 450 experts and leaders will depend on you for leadership, vision and growth!
We'll take good care of you.
Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more—even for part-time employees!
Paid R & R
Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.
We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for both FT and PT employees.
Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff.
Help with the fam
Families rock. But childcare, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details.
Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount.