For applicants

FAQ

Account profile

Making changes to your profile is easy. Once you have signed into your profile, click the "Edit your profile" link. Update the information that you wish to edit and be sure to save your changes before exiting your profile.
Sorry about the frustration. Depending on your spam settings, some emails may be routed to your junk or spam folder. Please check if our password recovery email sent from Password_Security@trm.brassring.com is in your spam folder. If you’re unable to access the email account associated with your T-Mobile Careers profile, please contact us on Twitter or Facebook .
Your username is your email address that you used to sign up for your T-Mobile Careers profile. Please note even if you update your email address for receiving communications, the username is still the original email you signed up with. If you forgot your password, go to the sign in page and choose the “forgot your password” link to have a temporary password sent to your email address.
When you create a profile, your information is stored in our system. If we find that your experience and qualifications match a job at T-Mobile, we may contact you and invite you to apply. You also have the opportunity to sign up for a Search Agent and have our system notify you about positions for which you may be qualified. To set up a Search Agent, see What is a Search Agent Manager?

Application process

Great question! Here is what you can expect after you’ve applied for a position: For Applicants
No worries! If you don’t have a resume, you have an opportunity to enter all of your information in your profile. To get started, find a job that you’re interested in and select it. Click the "Apply to job" button. You will be prompted to create a login. Once that is complete, you are prompted to upload your resume OR to choose the option to "enter my resume/CV by typing or copying it in."
For certain positions, we may ask you to complete an assessment so that we can better understand your experience and qualifications.

If you’re applying for different positions, you might be asked to answer some of the same assessment questions again. If you apply for the same position multiple times, you may only be required to complete the assessment once.
You should receive a link to the assessment in your email on the same day that you applied to the position (unless you completed the assessment at the time that you applied). If you do not receive the assessment link via email, please email Assessment@T-Mobile.com with your full name, your email address and the requisition number for the position that you applied to. The link will be sent within 48 hours.

Before accessing the assessment, please be sure your pop-up blocker is turned off.

Retail and Sales Applicants:
This assessment must be completed within one sitting. Please allow up to 1 hour and 15 minutes so you will have enough time to complete the full assessment.
The assessment requires one of the following browsers:
  • Internet Explorer Version 6.0 and higher (Windows PC Only)
  • Firefox Version 2.0 and higher (Windows PC or Mac)
  • Safari Version 4.0 and higher (Mac only)
  • Google Chrome Version 4.0 and higher (Windows PC or Mac)

If you don’t have access to a personal computer that meets these requirements, public computers, such as those at libraries, Internet cafés, or business centers, are a good resource for running this assessment.

Customer Service Applicants:
Please allow 40-70 minutes so you will have enough time to complete the full assessment.
The assessment requires one of the following browsers:
  • Internet Explorer Version 6.0 and higher (Windows PC Only)
  • Firefox Version 2.0 and higher (Windows PC or Mac)
  • Safari Version 4.0 and higher (Mac only)
  • Google Chrome Version 4.0 and higher (Windows PC or Mac)

You must have your sound turned on.
If you don’t have access to a computer that meets these requirements, please contact your local call center directly.
For other questions, please contact Assessment@T-Mobile.com.
The assessment takes into account many different factors and compiles information to get a final score. The final score reflects whether the position is the right fit for you, as well as assessing whether you are a fit for the position. While this position may not have been a good match for you now, we hope you’ll continue to apply for additional positions that match your experience, qualifications, and interests.
The T-Mobile Careers Team will be notified that you have passed your assessment and, if your experience and qualifications are a good match for the position, you may be contacted by a T-Mobile representative.

In the meantime, we encourage you to continue reviewing our complete list of job openings and apply to positions you feel best fit your experience and qualifications.

Other questions

If you’re in need of an accommodation during the recruitment process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.

Special Note: This contact channel is reserved for use by individuals who require reasonable accommodation(s) in order to apply/interview for a posted position with T-Mobile USA. This channel is not a means to apply for a position.
Yes, in some cases. In other cases, we try to use local talent. We recommend applying for positions that you think are the best fit for you and are located in your geographical preference.
To find out more about our company, our mobile solutions, and/or becoming a customer, visit our company website .
T-Mobile has recently become aware that various organizations are contacting individuals via e-mail with non-existent employment opportunities. Please be advised that these outreach efforts are in no way associated with T-Mobile. Please note that all T-Mobile employees conduct email communications only via t-mobile.com email accounts, and, as such, all other communications purporting to be from T-Mobile should be viewed as suspicious. T-Mobile never requires applicants to pay fees or to wire funds to apply.

T-Mobile USA, Inc. is an Equal Opportunity Employer.