After activating or switching to a Magenta First Responder plan, you’ll need to verify your first responder status. Ensure that the active first responder, pensioned retiree, or family member of a first responder killed in the line of duty, is designated as the primary account holder..

To verify first responder status, either visit your local T-Mobile store and we'll walk you through the process, or follow the steps below*:

  1. Go to the first responder verification page at https://my.t-mobile.com/profile.
  2. Log in by entering your T-Mobile ID and password.
  3. Enter details into the required fields for the first responder. If the name field does not show the first responder’s name and you cannot change it, you'll need to contact us to update the billing-responsible party's name on your account to get this offer.
  4. Select your first responder status: Law Enforcement, Firefighter, Emergency Medical Response personnel
  5.  Verify and Continue.
     

You will have 45 days from plan activation to verify your eligible first responder status or your plan will become Magenta or Magenta Plus with no first responder discount, which will result in a price increase of up to $20/line per month.

In some cases (including most Business customers), you may be asked to provide additional details to verify your eligibility. If further information is required, we will notify you, and you may need to upload documents confirming your first responder status to complete your verification. The information provided is used solely for validation of status and is destroyed after validation.

*If you are the child, parent, or spouse, of a first responder killed in the line of duty, please dial 611 from your T-Mobile phone and we'll be able to assist with the verification process.

T-Mobile will accept the following documents for verification:

Active first responder
Employee or volunteer ID card
Paystub less than 60 days old
EMS/EMT certification
Signed affidavit issued from first responder agency

Pensioned Retiree
Pension statement

Note: If you are required to upload a document, please ensure first and last name, dates, and first responder status are legible, but please omit, cover up, or black out any sensitive information such as Social Security Number, etc. Acceptable file formats are .bmp, .gif, .jpg, .png, or .pdf.