YOUR DATA

Request your personal data.

Time to read: 6 minutes

At a glance

Most websites, browsers, and apps can collect information about you. 

See how to submit a request to access the personal data we have about you.   

See how to submit a request to delete the personal data we have about you.  

Privacy choices for all

If you’ve ever applied for an account with us, or interacted with our websites, we’ve likely collected some type of personal data about you. We use your personal data to deliver the products and services you love and enhance your experience with us. As the Un-carrier, we give people privacy choices even when we’re not required to, because it’s the right thing to do.

It’s your data. Just ask for it.

Anyone can make a personal data request, including:

  • Current customers
  • Former customers
  • Non-customers

This includes existing and former T-Mobile, Sprint, T-Mobile Prepaid, Metro by T-Mobile, and Assurance Wireless customers.

T-Mobile MONEY customers can’t make a personal data request to us because any personal data collected for your T‑Mobile MONEY account is collected by our partners BM Technologies, Inc. (BMTX) and Customers Bank, not T-Mobile. Please refer to their privacy policies:

Read the BM Technologies, Inc. Privacy Policy.
Read the Customers Bank Privacy Notice.
Read the BM Technologies for California Residents.

Making a personal data request

When you submit a personal data request, we’ll send you a report that includes personal data we have about you. What you’re able to access depends on your interactions with us and the nature of the products or services we provide to you. Here’s the information you can expect to receive:

If you're a current customer and you’re the or , you’ll get all the account-level data for all lines on the account. This is the same billing, rate plan, product, and cost information available to you in your T-Mobile app or T-Mobile.com account. You’ll only see personal data associated with your particular phone number as provided in your data request. You won’t get personal data for any phone number other than your own—even if the phone number is linked with your account. 

If you’re a current customer, but not the Billing Responsible Party or Primary Account Holder, you won’t get any account data and you’ll only get personal information associated with your phone number and email as provided in your request to access or delete your data.

If you’re a former customer, you’ll only get account data associated with the phone number and email address you provide in your request form (if we have that email in our systems). You won’t get personal data for any phone number other than your own—even if the phone number was linked with your account.

If you’ve never been a customer of T-Mobile, you won’t get any account data and you’ll only get personal data linked to your phone number you provide in your request form.

How to access and delete

  1. Go to our Submit request page. 
  2. To submit online, click the “Get started” button. 
  3. Start by choosing your relationship to the person who is submitting a request. There are only two choices—you may submit for yourself or through an authorized agent. 
  4. Choose the region and state or country where you live. 
  5. Select your relationship to T-Mobile (current, former, or never a customer). 
  6. Provide a current email address and a phone number that can receive text messages so we can contact you.  
  7. Choose the type of request you’d like to make. If you’d like to access and delete your personal information, you’ll need to request access first, then make a request to delete.
  8. Let us know how your personal data should be delivered—by a secure electronic method or by mail. 
  9. Click the box next to “I’m not a robot.” 
  10. Click the “Continue” button.
  11. Check your inbox for an email from noreply@m.onetrust.com. Open it and follow the instructions to finalize your request.
  12. You’ll need to verify your identity by providing:
    · A digital copy of your driver’s license or passport 
    · A current digital photo 
    · A phone number that can receive text messages  
  13. The name on your ID, email, and phone number must all match what we have in our records, and match your identity. If there’s a mismatch, we’ll have to deny your request to protect the subscriber’s personal information. 
  14. Now you can submit additional requests to access or delete the personal information we have about you or click “Done.” 

Note: To submit by phone, call the Customer Care number for your account listed on our Submit request page. 

Watch for your report

We’ll fulfill your request and get back to you by email as soon as possible. You’ll receive login information for accessing a secure Personal Data Portal with the data you requested or a message telling you we’ve deleted your data. If you’ve asked us to deliver your report by mail, we’ll do that. 

We protect your identity

Note that once your ID scans are used by our service provider to verify your identity, they’ll be deleted within 14 days. Our verification service provider is subject to strict privacy and security terms and may use this information only for the purpose of verifying your identity.

Troubleshooting 

  • If you signed up for service or have set a caller ID using a different name than what appears on your government ID, including a different middle name or an abbreviation, we can’t guarantee we'll be able to identify you in our systems, but we'll provide you with as much information as possible.  
  • If you have or had multiple T-Mobile products using different email addresses, or had more than one phone number, you will need to submit a separate request for each combination of personal emails and/or phone numbers you had as a T-Mobile customer.
  • We’ll delete as much of your personal data as we can, however, some personal data is required to bill you for services, make your services work properly, detect security issues, or comply with laws. 

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