Request your personal data.
Time to read: 6 minutes
Time to read: 6 minutes
Most websites, browsers, and apps can collect information about you.
See how to submit a request to access the personal data we have about you.
See how to submit a request to delete the personal data we have about you.
If you’ve ever applied for an account with us, or interacted with our websites, we’ve likely collected some type of personal data about you. We use your personal data to deliver the products and services you love and enhance your experience with us. As the Un-carrier, we give people privacy choices even when we’re not required to, because it’s the right thing to do.
Anyone can make a personal data request, including:
This includes existing and former
When you submit a personal data request, we’ll send you a report that includes personal data we have about you. What you’re able to access depends on your interactions with us and the nature of the products or services we provide to you. Here’s the information you can expect to receive:
If you're a current customer and you’re the or , you’ll get all the account-level data for all lines on the account. This is the same billing, rate plan, product, and cost information available to you in your
If you’re a current customer, but not the Billing Responsible Party or Primary Account Holder, you won’t get any account data and you’ll only get personal information associated with your phone number and email as provided in your request to access or delete your data.
If you’re a former customer, you’ll only get account data associated with the phone number and email address you provide in your request form (if we have that email in our systems). You won’t get personal data for any phone number other than your own—even if the phone number was linked with your account.
If you’ve never been a customer of
We’ll fulfill your request and get back to you by email as soon as possible. You’ll receive login information for accessing a secure Personal Data Portal with the data you requested or a message telling you we’ve deleted your data. If you’ve asked us to deliver your report by mail, we’ll do that.
Note that once your ID scans are used by our service provider to verify your identity, they’ll be deleted within 14 days. Our verification service provider is subject to strict privacy and security terms and may use this information only for the purpose of verifying your identity.
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