About T-Mobile

About T-Mobile

Privacy & Security Resources

Privacy & Security Resources

Password Security

Security and Your Wireless Device

Along with the considerable resources T-Mobile has and will continue to dedicate to customer security, there are some specific actions you can take to help protect your mobile phone accounts, voicemail, and personal data.

  • Utilize passwords to safeguard your personal information in the following three areas:
    • On MyT-Mobile.com - the Web self-service tool
    • Attached to your account, when calling Customer Care
    • On your voicemail box
  • Be sure your password to access My T-Mobile has a combination of letters and numbers.
  • Change your passwords at least every 60 days.
  • Don’t use the same password for all systems or providers that require one.
  • Make your password easy to remember but difficult for others to guess.
  • Don't store your passwords on any computer system.
  • Never give out your passwords, even to friends or family.
  • Never give your password for online access over the phone or in an e-mail.
  • Never leave your wireless device unattended in a public place, or visible in your car.
  • If you lose a device, or there is suspicious activity on your account, call T-Mobile immediately.


If you have a question about password protection, you may contact us by dialing 611 from your T-Mobile phone or 1-800-937-8997 from any phone, or you may contact our privacy office at any time by sending an e-mail to Privacy@T-Mobile.com.

Child protection and family information

Growing Wireless
Resources for parents and guardians from CTIA- Wireless Association and Wireless Foundation; including the “Parent’s Guide to Mobile Phones” developed by online safety experts at ConnectSafely.org

National Center for Missing & Exploited Children
NCMEC provides the most comprehensive resources regarding missing children, child sexual exploitation, child safety and prevention, law enforcement training and victim and family support.

Wireless AMBER Alerts
Free wireless AMBER Alerts from CTIA - The Wireless Foundation and the U.S. Department of Justice

Privacy and security information

Stop | Think | Connect
Resources for building safe online behaviors and helping digital citizens stay safer and more secure online

OnGuard Online: Internet fraud prevention
Resources from the federal government to help you be safe, secure and responsible online

FTC: identity theft protection
Federal Trade Commission information to help you prevent and fight identity theft

CTIA: Consumer Security & Privacy Tips
Advice from The Wireless Association on keeping mobile devices, and data on the devices, secure and private.