Have a device or accessory to trade-in or that's no longer needed? Looking to purchase a T-Mobile Certified Pre-Owned phone guaranteed to meet our picky standards? We are committed to providing the latest technology to our customers to fit their budget while protecting the planet.
Before bringing or sending in a device, make sure you:
- Erase your address book, photos, messages and other stored information.
- Disable the activation lock, anti-theft and/or find your phone settings.
- Turn off power.
- Remove the SIM card (found in some GSM or 4G devices). If you're unsure if your device has one, contact your provider for more information.
- Restore the device factory settings on your device.
- For instructions on how to do this, go to owner's manual or on the manufacturers' web site and follow the manufacturer's instructions for deleting all personal information on your wireless device.
Please note that if the device is not cleared of personal information our certified 3rd party electronics recycler has software that will automatically “wipe clean” all personal user content, which includes over 200 attributes, some of those are: Pictures, contacts, call history, e-mails, text messages, appointments, cookies and history, videos and tasks. However, T-Mobile and its recycler doesn't guarantee the security of confidential data stored in the electronic products you recycle.
T-Mobile handles various types of wireless phones, smartphones, accessories, and batteries. Federal and state laws regulate how batteries and devices are recycled. The T-Mobile recycling program complies with those laws and gives consumers a way to properly and safely recycle these items. T-Mobile requires suppliers and partners that repair and recycle these devices to be certified to the industry-leading R2 standard, which provides a common set or processes, safety measures and documentation requirements. R2 is rigorously and independently audited, emphasizing quality, safety, and transparency, including any devices exported for refurbishment and recycling. Recyclables include handsets, chargers, accessories, nickel cadmium (NiCd) batteries, lithium-ion batteries, small sealed lead acid (SSLA) batteries, and nickel-metal hydride (NiMH) batteries.
The EPA estimates about 90 percent of cell phones end up in landfills or are disposed of improperly, posing potential harm to the environment.2
Because cell phones contain precious metals, recycling not only conserves these materials, but also helps prevent pollution and greenhouse gas emissions. For every one million cell phones we recycle, 35,284 pounds of copper, 772 pounds of silver, 75 pounds of gold and 33 pounds of palladium can be recovered.3
The EPA has more ways to be eco smart about your smart phone here
As a values-driven company, we are committed to getting the right results, the right way. That's why we launched the recycling program for our customers in 2008, and why we continue to improve and optimize our supply chain. These efforts to better manage our handset lifecycle are a win-win for the planet and T-Mobile, resulting in over 9.5 million devices being reused or resold (and counting).
T-Mobile is a member of the Global e-Sustainability Initiative (GeSI) and takes part in the Cellular Telecommunication and Internet Association (CTIA) Green Working Group, which includes efforts to encourage recycling of devices and accessories. We have won industry awards for our device reuse and recycling efforts, including:
- Sustainability Award from the Institute for Supply Chain Management for creating new refurbished demand channels, increasing repair capacity and improving supplier management.
- Green Award recipient from Supply & Demand Chain Executive Magazine for making green or sustainability a core part of our supply chain strategy and goals.
- Supply Chain Distinction Award, in the Green Supply Chain category, from Supply Chain Logistics 2012 North America (WTG International) for producing return on investment through reduced energy and fuel consumption, water usage, waste output, and/or carbon footprint.