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uhmgawa
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Joined 27 days ago
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15GB/mo mobile hotspot @ $10/mo with 2 yr commitment??
Hi All, The end of last month (May) I found this T-Mobile promo for a LINKPORT IK511 cell modem and a 15GB/mo plan which for a 2 year commitment boiled down to a $10 per month bill. That's what the sales guy stressed and to not worry about what the bill stated, it was $10/mo. (I no longer see the promo on T-Mobile's website for current nor past promos which can only complicate the matter.) Ok, a few weeks later I'm seeing a $15 bill. Don't know why as he ran a credit check as part of the approval process and I provided a credit card to be billed for the $10 monthly charge. So one disconnect on the monthly cost and another on why I'm seeing an outstanding bill when the credit card should have been charged. Then today I get a letter from "T-MOBILE FINANCIAL" stating they need additional identify verification to complete my application? What application?? I did the credit check with the sales guy and thought that was the end of it. Any idea what is going on here? This is my first dealing with T-Mobile and not at all getting a warm and fuzzy new customer feeling in all of this. Am I just overlooking some well known quirk in the process or do I have a mess to sort out as it otherwise seems? I haven't contacted T-Mobile customer service thus far given the late hour and preference to get a domestic agent during normal business hours. Also I figured the collective customer brain trust would be able to provide guidance for this issue which may not be forthcoming from T-Mobile. Thank you.64Views0likes0Comments