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tatynichelle
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Joined 4 days ago
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Horrible Customer Service/Hulu on us
First and foremost, this company has the absolute worst customer service possible. Every representative i’ve encountered with the exception of David are criminally incompetent. I’ve been reaching out to get Hulu on us activated since 1/10. They said it’s normal to require a card on hulu but considering ive been charged by hulu each month since, clearly shows somethings not right. Every single supervisor I interacted with about this issue has shared the same 1/4 of a brain cell. As someone who works in a customer service call center, the way my situation has been handled each and every time is disappointing. I’m disgusted that i’ve stayed with a company this long who has such little regards to ensuring the customers inquiry is actually resolved. Imagine making a customer who doesn’t reach out about their bill crash out because for months the problem hasn’t been fixed. Ive already filed complaints with BBB and the FCC at this point. All of this and still NO hulu on us.38Views0likes0Comments