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swells
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Phone never received, T-Mobile was notified immediately and yet, I'm still being charged
I ordered a replacement phone (which T-Mobile is calling it an upgrade) for my son back in October. After a few days had passed since I was supposed to receive the phone, and it never arrived, I called T-Mobile to let them know. I was told they would handle the replacement phone and if the first phone arrives, to send it back/take it to T-Mobile. I received the second replacement phone a few days later. Called to set it up bcs. it wasn't working, explained the situation to the 2nd rep, they got the phone working, no problems. January rolls around and I realize I'm being charged for two phones on one line and have been since the second replacement phone was shipped. I chat in to notify them and was told they would get it taken care of. Now, 6 months later after going back and forth with them on Chat and via Phone Calls, I was told TODAY, July 5th that I was supposed to file a claim with UPS. This was after being told that they can see the phone is in use in California (I'm in Texas so is my child) and because of that, I will have to continue paying for the phone I never received. I notified T-Mobile immediately when I did not receive the phone, yes, I did give it a few days bcs. there were bad storms from where the device was being shipped from (I was told this by T-Mobile) and then I contacted them monthly, sometimes multiple times a month trying to get this resolved. It is beyond frustrating when I took all the steps I was supposed to take to resolve this issue and T-Mobile drug their feet and are now telling me it's my issue. On top of this, I was told multiple times I would get phone calls back on certain days or within certain time periods, and while I did a few times, most of the time it did not happen. I had to keep reaching back out to T-Mobile. Side note, my first cell phone plan was with Sprint back in 2000 and I had been with them ever since. I never had any sort of issue with Sprint that wasn't resolved within a few days. T-Mobile buys them out and I'm now out over $1k because of their incompetence.21Views0likes0Comments