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spooner
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Joined 3 months ago
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Re: poor customer service and billing help for a customer been with sprint /tmobile for 25 yrs./..
Because they don't care. Once they have your money, you don't mean anything. I had been with at&t for probably thirty plus years. I walked in and asked if they had a senior plan that I could get on instead of paying $120+ a month for1 line. They told me they didn't have one, which was a li. So I switched over to t mobile looking for the fifty five plus plan. Yes, I know that the words aren't coming out right, and that's because my talk to text now doesn't work. So you're all going to take home family first, so the plan that I got wasn't the $50 plan that I had been told about. I have been paying $70 for a year now. Plus I got a new phone... As they say... On us. Yeah you're paying for that phone. Because when I called them to tell them that after only a year my phone was crap, they said I would have to pay off the old phone and then buy a new one, can. So much for on them. They're just as misleading, as all the other cell phone companies. At least you got to talk to a supervisor. They hung up on me.66Views0likes0CommentsRe: speech to text input very poor since 2nd to last update
Mine has been absolutely horrible since the past couple updates. It won't pick up what i'm saying right in front of the stupid phone but it will pick up what is being said on the tv across the room. So I spend most of my time going back to correct whatever I told the phone to say. And when I contacted t mobile...... Well, you can get a new phone. I said, well the last phone was supposed to be "on you".So why do I have to pay for a new phone? And pay off this phone before I can get a new phone? So I would have to pay over $300 for a phone that was supposed to be "ON THEM"! I HAVE TALKED TO OVER FIVE PEOPLE, AND NONE OF THEM HAVE ANY IDEA OF WHAT THEY'RE DOING. and as you can see, the caps don't go off anymore like they used. And I'm still pissed at samsung for moving that microphone. I have an S23 and it's only a year old. I'm thinking they gave me a refurbished phone.26Views0likes0Comments