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rward21
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Re: Dropping intl calls after 7 minutes
Can't figure out to edit my post so my question is how can I get to the higher level support to help here. Just finished another phone call with support and they reset my wife's phone settings and we will try calling Hungary again tomorrow but not sure why that will help since it didn't work first day she got new phone if that makes sense. Someone out there know the number for higher level support or if T-Mobile is reading here can you please direct me to someone who can help here?49Views0likes0CommentsDropping intl calls after 7 minutes
Wife got a new phone pixel 9a two months ago and we switched her at that time from a physical SIM card to esim. Since that day she has been unable to call her family in Hungary without the call dropping every call. As in every call. Had this issue about 4 years ago and after many phone calls we finally got a high level tech support I believe in Germany who fixed issue right away and said yes she was about the only person/team in the company that understood the issue. She referenced opening up ports in Hungary etc. and in 24 hours fixed the issue. Numerous phone calls this time have got us nowhere. Nice people answering the phone but frankly they have no clue how to help and are not escalating the issue higher up like 4 years ago. Does anyone have any suggestions here? Should we go get a physical SIM card again? Or how can I get T-Mobile reps to get us to the proper support team? If we get no help within a day or so we will have no choice but to cancel contact using lack of service as the reason. Been with T-Mobile for years but don't know we have any other choice. Thanks in advance for any help.84Views0likes2Comments