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PWilliams
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Joined 3 years ago
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Re: Unreliable home internet
jzimm wrote: Hello, I have the 5G home internet cylinder, and I love the concept, but I have been having a very inconsistent and overall disappointing experience with it. Streaming TV will buffer constantly. Video conferencing for work has become impossible. Speed tests show 1-3Mbps. After several LONG calls to TMobile support, they have told me that work was being done to the tower in my area, but that has come and gone and the speed is still EXCRUCIATINGLY slow or sometimes just stops altogether. Is this a device issue or consistent with everyone else’s experience? My device is on firmware version 1.2101.00.1609. Any help would be appreciated! All you will get are excuses, not solutions. I suggest you leave T-Mobile and get something reliable in your area.3Views0likes0CommentsRe: Unreliable home internet
I have similar issues with unreliable T-Mobile home internet. When I’ve spoken to the folks at T-Mobile about it, I get contradictory answers: towers update in my area not causing internet problems; tower update in my area is causing internet problems; my area is good for T-Mobile Wi-Fi service; my area is not good for T-Mobile Wi-fi; internet traffic on tower not cause of issues; amount of traffic on tower affects internet, etc. This has been going on for the 2+ months that I’v had T-Mobile home internet. I finally called and told them that they had won whatever they were trying to win. I’ve called one of their competitors to try their service. The price is similar and I also get several TV channels included (not cable TV). I have lost all confidence in T-Mobile home internet and I highly recommend that you avoid T-Mobile at all costs (make sure you search for complaints, including BBB complaints about T-Mobile home internet before you decide).12Views1like0Comments