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Kii36
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Joined 2 years ago
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Replacement phone not equilivent to my phone
Anyone else experience this. My screen cracked and Itried having my device repaired through Assurant I tried having the phone screen fixed but, they did not have a repair placewithin 100 miles of where I live. I was forced to file a claim to replace thephone. The initial discussion was to replace my Galaxy s22 ultra with a Galaxy s23 ultra. However, when the phone arrived it was a Galaxy s22 plus which is missing multiple features that my current phone has including a stylis that I use daily for business and it has 5 cameras,The replacement has S22 plus only has 3cameras, no stylis and is much smaller. I have called to discuss the in which they claim they do not have my original phone nor do the have the updated version. Theysaid to return the phone they sent out and I would have to wait. Then the phone mysterioulsy hung up and when I called back it was too late with no available managers the only suggestion was to send back the replaced phone and wait until something else becomes available. Paying for insurance since 2013 with Tmobile/ assurant is has paid for multiple phones and I cannot get one when I need it.This is obsurd! Any suggestions on how to get the same phone or better?? Excuse the spelling: “equivalent”