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jesk_segar
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Joined 8 months ago
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connected, but no wifi available
I've never had an issue before other than making an account so I can setup autopsy. Idk when I got the message on my device, but it said my service address changed, and instead of typing the link that popped up on the modem messages, I logged into both T-Mobile apps to find out what my service address was (because it should only be one since I went into the store to purchase). One app says it's one address when I initially inquired about service (but have since moved and where we currently have service) and tech support says they only have one address on file (our current address). Chat support was no help, also horribly slow and no help at all. I should have screenshot the messages but they seemed a little sketchy in general. I fixed the issue myself by just turning off and unplugging, and then replacing in and turning on the modem, but that lasted all but two days. I'd like to know if anyone else has had this issue. I cha ged the password just now is hopes it'll help, but I have a feeling it won't. My only other option is resetting the modem completely and changing absolutely everything. All of this makes me think we've been hacked in every which way. Thanks y'all!80Views0likes1CommentRe: PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of
It was an absolute struggle and it shouldn't have been. I know they are new to Internet, but they should know by now how to correct it. I have cellphone service through metro, which is a T-Mobile company now. We shouldn't have to go through so many apps!54Views1like0CommentsRe: PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of
Download the t Life app. That's essentially where all the internet stuff has moved to. Then, I guess just download the normal T-Mobile app???? THEEEEEEEN go to your Internet browser, type in "my t mobile" login with what you think your login is and it's probably right. That's what I just did and it somehow worked. I'm able to access everything. If I try to login through the actual T-Mobile website it freaks out and says nothing is correct. Once you correct your info you should be able to use the T-Mobile app like normal and be able to see and pay your bill. This is have been so frustrating and support just kept passing me off 🤦🏻♀️80Views1like0Comments