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jdaddybaker
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Joined 2 months ago
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T-Mobile Promotion Scam
To start with, I signed up on a waiting list due to not having 5g service in my area for Home Internet. I received an email finally at the end of November 2024 about 5g being available. So I signed up right then. I was with Verizon home lte internet but I never liked it. I'm in rural area and only have 4mb dsl available. Before signing up the Tmobile was running a promotion for a $200 prepaid Visa or Mastercard or a smart TV of some kind for activating as a new customer 5g home internet account only. No extra lines or anything else. I filled out for the promotion and my internet box showed up on December 3rd 2024. I was told it would take 10-12 weeks. In around January or February, service was out in my area for a couple hours and I called in to report it. While doing so I also stated I had not received my prepaid card yet. Representative told me he seen where I signed up and it takes awhile. I left it at that. Now May 30th. I remembered I still haven't gotten it. Called to check on it. Was told no record of anything. They did have a $200 promotion but it ended October 31st. 2024. I would only be available for a $150 promotion but they needed to get permission and prove I filled out for it. Was on hold for about 45 minutes when I was transferred to rebate department. Representative could see i activated and applied on December 4th 2024 but said it was denied for some odd reason. I said that isn't right at all. I was told it all went through. Put me on hold for about 10 minutes and then said they could only do a $150 bill credit and that's it. I said that's . I signed up for the $200 Prepaid card not a bill credit. Told her about filing a complaint with Better Business Bureau and I will go from there. Told them thank you for their help but Tmobile is a scam and I did not want to discuss further. Said goodnight. About 10 minutes later got a phone call back from Tmobile stating they were gonna leave my case open until Tuesday June 3rd in case I change my mind and want the bill credit. I said no ma'am I will not be taking a bill credit and thank you and good night. So where do I go from here after filing the complaint with the BBB? I'm not letting them screw me out of what I was promised and what was advertised. This is pure . Anyone have any other ideas? Any issues the same as mine?150Views0likes1Comment