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gitakat
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Joined 2 months ago
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Network signal has vanished....no more connectivity
Around mid to late April, my T-Mobile network signal vanished after 8 years of service. Additionally, wifi calling stopped working at the same time. Every person I talk to in customer care and technical support gives me a different excuse after doing all the possible troubleshooting strategies including diagnostics on my phone. When I ask "What has changed?", the latest excuses include 'due to tower maintainance and upgrades, the signal is no longer being broadcast to my location' (no timeline for reinstating signal), and, 'it's due to terrain issues'. I can guarantee the terrain has not changed! I've made numerous requests for ground crews to assess the situation but nothing seems to happen other than more lip service. The last agent I spoke with recommended I switch to a different carrier. I'm on an older 55+ plan for $55/month which includes unlimited everything forever until I either cancel service or change my plan. I'm starting to wonder if they are trying to get me to abandon my plan since it's no longer available to new subscribers. Is anyone else having similar trouble with ongoing signal or connectivity issues?154Views5likes1Comment