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dtrain1
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Joined 3 years ago
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Anyway to appeal this?
We were told at the store when we switched to T-Mobile that we qualified (or rather our plan qualified) for a bonus (reward) of two pre-paid virtualMastercards. The sum quoted was a great bonus and we even bought new phones. Now the virtual cards have been denied (see below). I’m so annoyed I’m thinking of paying off the phones and switching to another service. Is there a way to appeal the Rewards determination before doing this? Reward Tracker Your submission has been denied. Here's why: Ineligible rate plan or feature Promotion Information Promotion Number: xxxxx Promotion Description:2022 Switch P3 Promotion Date Range:5/19/2022-7/11/2022 Customer Information Tracking ID:xxxxxx Submission Date:6/26/2022 Reward Information Reward Type:Virtual Prepaid Card Status:Denied147Views0likes2Comments