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digital_witness
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Joined 3 years ago
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Don't bother buying a Smartwatch from T-Mobile. Assurant is awful.
Replacing my smartwatch was an absolute nightmare. I submitted a claim on July 11th and the website said I could get the same device and it could be used or I could get a new device on the JUMP promo. I opted for the new device because I didn’t want a used watch and I went to the store which was an option according to the website. The store informed me if I went with a watch5 I would need to pay for it in full and I would lose all my discounts by having a wachline. So I ended up on the phone with Assurant and ordering a replacement of the watch4 which could be “refurbished”. My replacement watch was delivered to the wrong address by UPS. I called back to explain what happened. I was told there would be an investigation and it would take 14 BUSINESS DAYS to complete. I called back on the 15th business day and it still was not processed. On the 17th day I got an email asking me to contact Assurant and I called was immediately disconnected on and finally I spoke with a manager and had my claim reissued. I finally recieved my replacement almost a month later. tl;dr: My watch broke and I ended up with a yucky, used watch a month later.Website Ordering Issues
I ordered a S22 Ultra on March 13th online after my local store informed me that there were no devices in my metro area and they told me to go to the website to buy one. I placed my order and got the message that it would ship by March 24th. On April 5th I contacted customer service through the app chat and the rep says that deviceis onbackorder and I should check back in a few weeks. I think that is odd because when I look at the sales page it says it is in stock. After waitingI contacted customer service on April 30th and they informed me my order was never processed. Which is odd because I have been getting emails asking me to rate my device on the website. The rep tells me order again online and she will see if it goes through. But now I am being required to pay $900+ down for my upgrade and not $0 down. So the agent tries to place it for me and she tells me I need to pay $700+ today. I couldn’t believe it. So finally I ask my rep if it is possible it not allowing us to place the order as $0 down because I already have an order in the system. She said it is possible but my order was never processed. But I explain thatI still have an order number and I am getting notifications to my email about giving feedback on the device. She tells me to cancel the order, which it will not let me to do on my end. So she reaches out to the order team to manaully cancel it. After an hour on the phone and 2 hours dealing with this issue she told me to check in 3 days if the order was canceled and to go to the store and buy a phone. So basically back to where I started. TL;DR: T-Mobile’swebsite, ordering system, and customer service training sucks and I will probably no longer be a customer in 7 days.878Views0likes7CommentsRe: they said card denied for order but same card is autopay.
I am in almost the exact same sitution. Ordered a S22 Ultra on March 13th online after my local store informed me that there were no devices in my metro area and they told me to go to the website. Place my order and got the message that it would ship by March 24th. On April 5th I contact customer service through the chat and the rep says they are on backorder and I should check back in a few weeks. I contact customer service on April 30th and they informed me my order was never processed. Which is odd because I have been getting emails asking me to rate my device on the website. The rep tells me order again online and she will see if it goes through. But now I am being required to pay $900+ down and not $0 down. So the agent tries to place it for me and she tells me I need to pay $700+ today. I couldn’t believe it. So finally I ask my rep if it is possible it not allowing us to place the order as $0 down because I already have an order in the system. She said it is possible but my order was never processed, but I explain but I still have an order number and I am getting notifications about the order. She tells me to cancel the order, which it will not let me to do on my end. So she reaches out to the order team to manaully cancel it. After an hour on the phone and 2 hours dealing with this issue she told me to check in 3 days if the order was canceled and to go to the store and buy a phone. So basically back to where I started. TL;DR: T-Mobile’swebsite, ordering system, and customer service training sucks and I will probably no longer be a customer in 7 days.9Views0likes0Comments