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D__Chris
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Joined 5 years ago
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Re: Familywhere is only showing 3 of my 4 lines
SAME ISSUE IN 2020: Well, I just added Family Where to my account and only 2 lines show. When I try to add the 3rd line from my Family Plan via the app, it says "There are no more lines in your T-Mobile account." What's more, I don't even have an option to add it using the Where website, either. Called Cust Care. Said it was a TSG issue. Tech Support admitted he wasn't familiar with the product. He then kept asking me questions I already and easily explained. Needless to say, there was a lot of dead air, no empathy, no World-class Customer Service, and most importantly, NO RESOLUTION. QA score would be a ZERO and possibly disciplinary action for dead air and then disconnecting my call. I worked T-Mobile CC from 2003-2012 when they closed the call center. Never had a bad experience until, now. Called back and got a lovely Cust Care rep who was very positive......15 min in....dead air and she dropped the call. This time I got a text from T-Mobile saying they knew the call dropped and would receive a callback, shortly. It's after 1a.m. That never happened. Summing up. Others have had this same exact problem. Why doesn't Family Where recognize that there is a 3rd line on the same family plan, on the same account, forever. Heeeeeelp...thanks in advance if anyone has a fix.14Views0likes0Comments