User Profile
Cindasaurus
Roaming Rookie
Joined 2 months ago
User Widgets
Contributions
Re: Kids SyncUp Watch unpairing
So I took my phone and the watch to Tmobile. The associate unpaired the watch and then paired them again. She went into the app, clicked on "connect" at the bottom of the screen, clicked on my son (whose watch is unpaired), then clicked on the settings icon in the upper right hand corner. From there, go to "Watch Information" and scroll to the bottom where it says to "Unpair watch" and click on that. Then I had to pair them up again using the QR code on his watch screen. I asked if this is something I will need to do everytime the battery dies, and she of course said, "No." But at least if/when it does, I will know what to do.107Views0likes0CommentsRe: Kids SyncUp Watch unpairing
So I took my phone and the watch to Tmobile. The associate unpaired the watch and then paired them again. She went into the app, clicked on "connect" at the bottom of the screen, clicked on my son (whose watch is unpaired), then clicked on the settings icon in the upper right hand corner. From there, go to "Watch Information" and scroll to the bottom where it says to "Unpair watch" and click on that. Then I had to pair them up again using the QR code on his watch screen. I asked if this is something I will need to do everytime the battery dies, and she of course said, "No." But at least if/when it does, I will know what to do.145Views0likes0CommentsRe: Kids SyncUp Watch unpairing
I am having the same issue. I am more than frustrated with the app and these watches since getting them a month ago. If anyone has a solution, please share!!!. I plan to go to the T-mobile store to have them look at it (in all my spare time to do it).133Views0likes0CommentsRe: Cant change admin name in SyncUp
I just got these watches today. When I left the store, my name on my kids' contacts was "Mommy." Tonight at home, the name is now my first name. I have no idea how it changed and I can't change it back, nor can I add a profile picture. From what I have read, it is a software issue. However, I am not sure how it changed without doing anything. I continue to get a notice that something went wrong and to try again later. For your 2nd issue, my kids just informed me that we have the same issue. Hoping someone can give us an idea of what to do.195Views1like0Comments