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BestChoice
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Why have I had six years of problems with our service?
Please help me resolve this continuing ongoing problem with my service with T-Mobile that has declined since we became clients. I was so happy with T-Mobile and now I would never suggest T-Mobile the representatives are excellent but what I'm getting for years of paying is a joke.. seriously thinking about canceling service after six years I could not be more displeased to have to spend well over 1000 hours on the phone and having a contact customer service almost every other week.. my Internet is a joke. The phone that you have provided for me that I have spent a lot of money for are not being supported, especially from Apple. At least the T-Mobile support are trying, but I am in a very serious situation with needing to be able to be reached 24 hours a day and it is at the point where I'm going buy a prepaid phone because this phone does not meet any needs, this is my eighth phone since we started with T-Mobile.. after having a Samsung galaxy for six years with no problems Very displeased very unhappy would be great if a supervisor would intervene like I've asked well over 250 times.. Now I need to buy a new phone is that gonna fix the problem probably not this is my eighth iPhone in five years. And now they’re stating that I can replace the phone with a relatively cheap model and people online are stating that the refunds are problematic and don’t go through and then they end up having to pay the full amount of the cost … Thanks for sending me refurbished trash after paying so much money for my original phone with AppleCare and T-Mobile 360 warranty coverage that.. we pay all this money for coverage and you just send another junk phone that I have to go and replace over and over again. I am so tired of dealing with this... we used to have phones that worked all the time with no problems now it's just always something GPS drop phone calls.. I take great care of the items that I earn and this is what I get in return little to no help from a multi billion dollar company that just wants to make more money and not fix the problems53Views0likes0Comments