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Axel_Lawlite
Network Novice
Joined 2 months ago
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Terrible Customer Support for billing
I registered just for this specific encounter. I had a mix up with my bill and bank since I recently closed my account and I usually pay my phone bill ahead of time. It gave a confirmation saying that the payment was successful and I thought nothing of it, I was changing the info on the bank and 6 or so days later I got a text to call about the payment. I called and they told me how it did draw from the closed bank account and it didn't go through despite the confirmation text AND that they'll be requiring another 15$ for some stupid ass reason. I was completely fine with paying the normal 90$ cause it didn't go through but the guy on the phone was basically said "tough luck, pay the bill buddy I can't do anything lol". Like what the ??? I didn't even know that something was up until the text. They said that it'll go back to the normal 90$ due to Auto-pay after but an extra 15$ for trying to fix the problem?! All I wanted to say is you and customer support. Never had this problem before as I've been paying fine for the past 5 or so years. So again YOU43Views0likes0Comments