usage details
24 TopicsUsage Details Not Showing
When I login to my account or check the app, my incoming/outgoing call and text details are not showing accurately. One day it will show calls from a particular number and the next day there will be no details from that same number, although calls/texts were made.Solved21KViews4likes24CommentsUnknown 404 numbers showing up on my usage log
For about 2 months now, our text message usage log shows there has been hundreds of incoming text messages from two "Atlanta, GA" numbers: 404-455-0118 and 404-455-0112. We have never actually recieved anything from these numbers (nothing in our phones). It just shows up on the usage history. I contacted the # and they are out of service, but it shows on our log that we're receiving well over a dozen texts from them EVERY day. We don't know anyone from GA and that's on the other side of the country from us. I blocked these # from our family accounts, but they're STILL showing up on the usage log regularly. They appear randomly, at all times of the day and night, etc. No phone calls or outgoing messages, though.16KViews6likes29CommentsText time is inaccurate why arent usage logs as they truly are ??????
So according to my usage log my messages don't come in until three hours later than the time they were actually sent ! Can somebody please explain this to me and help me better understand why I dont have a accurate time and date on my bill as the time and date that the messages were actually sent !!! PLEASE ADVISE !!!!!!!4.1KViews0likes2CommentsCant see usage for this current cycle
I have 19 days left this cycle. every time i’ve tried to check my current usage, it just shows me messages and calls from the previous cycle. it’ll say i have 63 messages this cycle but when i click on it, it switches to 93 and just shows me last months messages. anybody know how to fix this ?Solved1.2KViews6likes14CommentsWhy are group texts no longer appearing in Usage (real-time and on bill)? How do you change it so it will be sent/received as regular text?
I started noticing this in May-23. I can see individual text in Usage both incoming and outgoing but i can no longer see in Usage (online and on bill) incoming and outgoing text from group texts. And this is happening to all the lines in my account. I have a feeling text messages will go away completely and everything will be done through data. either track them still as Text Messages or no company will have Text Message services anymore.1.1KViews0likes1Commentusage detail issues again
Is anyone else having issues with seeing the usage details for the current cycle that started on the 7th?? It just shows me usage details for the last cycle that is processing. This issue with the usage details ALWAYS being messed up is about to drive me to a new cell carrier 🤬 Of course customer support said it's maintenance that could take up to 3 days!!!! Absolutely unacceptable!Solved999Views8likes11Comments- 899Views4likes17Comments
Anyone else experiencing inaccurate hotspot usage reports?
Is anyone else not getting the proper mobile hotspot usage data reported to their account? I called T-mobile and the say I've used 7 gbs of mobile hotspot data yet it only reports as 0.01 gbs used. And this is supposed to be the most reliable source of being able to track my hotpot usage other than calling in to ask.599Views1like4Comments