Welcome Sprint Community!
We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we’ve created a Get Started section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Terms & Conditions for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations. Helpful Content Our Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that’ll be helpful: Billing impacts for migrated Sprint accounts FAQs about unlocking your Sprint device T-Mobile and Sprint merger FAQs Helpful Discussions We have an entire Community of helpful users waiting to answer a variety of questions. Create a post in the categories below to get help or help others: Accounts & Services – Account, Billing, and Service related discussions Devices- Android, Apple, and other device related discussions Just for fun- Off-topic, fun discussions, contests, and giveaways! Join in now Ready to join in on the discussions? Start with our most Recently active topics for the latest topics and questions. For those looking to level up, look over our Badges and Missions to get more info on earning points and getting cool badges. Always keep an eye on our Blogs & Updates page for news, contests, and giveaways!
Sprint/T-Mobile Lease Breach of Contract
I am writing this to bring light to something I haven't seen being discussed and that I haven't received any resopution for. My issue is with Sprints "Flex Lease". The options for the Flex lease that I agreed to and as listed in my contracts are: - All options are for after you pay 18mo payments* 1. Pay remaining "purchase amount" once 18mo is up which typically is the amount of 6 more payments in one lump sum to "own" the device. 2. Pay the purchase amount after the 18mo is up but pay it by making 6 more monthly payments to own device. 3. Trade in the device and get another one (i.e. upgrade.) 4. Trade in device and cancel the line. 5. Do nothing and continue to pay a "lease charge" which is basically a full monthly device payment (no credits or promotional prices you might have paid for the 18mo) of which none of this goes towards purchasing/owning the phone. Once my leases were up on two of my lines, I went to select the 6 monthly payments to ownthe device as my contract stipulates. However, I noticed this was no longer an option. Instead, they have a 9 monthly payments option. I was confused so I downloaded my signed contracts (thanks for storing them for me) from my account and of course I was right, it says 6mo is an option yet not available to me. I went in chat and asked them to switch it to 6mo option but of course they tried and said they can only do 9mo option. Now I understand they changed all of the amounts so in the end 9 payments totals the same as what my contract says for 6 payments which totals the purchase amount but that isn't my issue. Now they might get unsuspecting users to stay with them an additional 3mo if they are planning to leave not realizing their contracts were for 6mo. I understand you can pay a little more each month towards the device and still pay it off in 6mo (customer service tried pulling both of these on me after hours and multiple days trying to explain my issue with it) but that is not my point. My issue is that my contracts clearly state my options to choose at the end of my lease but tmo/spr decided they would change that agreement and remove that option by making it 9mo instead of 6. To me, that is a breach of contract. We agreed to the options and signed an agreement and yet those options are no longer available. On the same note, I guarantee if a customer tried to change the agreement for any reason they would tell the customer to "look at your contract" or "you agreed to it in your contract" yet when I try calling them out for changing our agreement and tell them to "look at the contract" they (customer service reps) agree that it is 6mo but still proceed to tell me the options that currently exist and do nothing about it. I have 2 devices I pay upwards of 50+ dollars a month for going on 7mo now to "rent" the phones and have raised these concerns multiple times during the past 7mo to no avail. I have asked for them to refund those "rent" payments and scratch it off as I own the devices due to their breach of contract but instead of them looking into it or escalating it they try to offer me to trade them in and upgrade? That is pretty much an insult at this point. I have even threatened legal action and yet they still dont care. Lately they either leave the chat (similar to hanging up on someone) or provide me with random numbers guaranteeing they will help me which ends up being just a regular customer service number or to some random department who tells me they have no idea why they gave me the number as they don't even remotely handle those situations who then direct me back to where I started. Has anyone else had this problem? I suggest you all go through any agreements you have and ensure they havent tried to pull a fast one on you and change your agreements without your knowledge or consent.
Sprint App
Hey! I’m writing this because as of the past 3 weeks my Sprint App is no longer working. Ever since I added a second phone to my account it doesn’t allow me to view my bill, or even edit my profile anywhere (website or app). The My Sprint app on both devices only show the current device and says to view billing I need to be on the owners account but I am the owner for the account and when I try and create a new account to make me the owner it doesn’t work. I still don’t understand why I can’t just be a T-Mobile customer instead of Sprint by T-Mobile because nothing seems to be working anymore.
Former Sprint user, can't access any account pages with new T-Mobile Id
I used to be with Sprint but got switched to T-Mobile (new SIM). Until now I’ve still been logging into sprint.com to look at my account, but today I could no longer could. So I created a T-Mobile ID and am able to see my dashboard. However, I can’t get to any other account-related pages, like my profile, plan or bill pages. All I get is a blank page with “Loading…..” at the top. I’ve tried Chrome and Firefox in Windows, Safari on iOS, and the T-Mobile app, and they all do the same thing. How do I fix this?For all SPRINT customers. READ THIS!
Sprint/T-Mobile customers still on Sprint Billing & Rate Plans THIS IS IMPORTANT! So I noticed alot of people cannot see their device usage details...Your Device Usage information has been migrated to the T-Mobile side of billing. If you have not already...set up a T-Mobile ID and follow directions to setup T-Mobile account and use your current Sprint email address but put in Forgot Password and change your Sprint Password on the T-Mobile side. USE The T-Mobile App. It actually does communicate with the site when installed so if you have had the T-Mobile app on your device for a while then uninstall and re-install it. You should be able to see recent usage now. Also request ur data from Sprint customer service and they will email it to you. Next. PROMO OFFERS are for Trade In Credit UP To $1000 which means...whatever device is being traded in is assigned a Trade In value based on the device & condition. You might have a device that you feel is new but it is still considered used. Galaxy S22 Ultra 5G Device is worth 500 to 800 depending on the exact details. So you will be told pricing based on the Full Available Trade In Amount but you will not qualify for it. So keep in mind when they receive the device and do the diagnostic check then you will be given 24 equal monthly device credits. So if you get 600 for the trade in then you will get 24 credits of 25 dollars on T-Mobile Plans. However. SAMSUNG IS CURRENTLY OFFERING THE SAME TRADE IN VALUE INSTANTLY & then you can finance through them. Now keep in Mind That you may have a Sprint Lease that needs to be paid off also. Samsung is Giving you an enhanced Trade-In value of up to another 300 as long as you follow the carrier's Plan requirements of a 2 yr Mobile plan. You can then take the new Device to T-Mobile and Setup the plans & phone as if you are a Brand New Customer. So cheaper plans, free Watch or Tabs, All the extra Streaming & Services that T-Mobile is offering. So They are offering to pay off current contracts with gift cards. So you don't actually need to Trade In the device to T-Mobile just keep all the information Samsung Sends you about the Trade-In value & Bring your remaining payoff amount to T-Mobile. That's the only way to combine multiple offers. T-Mobile does not combine their offers on plans and devices. Also Samsung is Giving instant accessory credits to get buds,Watches, cases, whatever. Remember that Sprint billing is completely different than T-Mobile Plans. Sprint did 2 yr LEASE DEALS. So you are required to trade in or payoff entire balances. T-Mobile does 2yr Mobile plans with device Purchase Options. Which means you own it after 24 payments. https://www.samsung.com/us/trade-in/ https://www.t-mobile.com/offersA dissatified Sprint from T-Mobile Customer!!!!
I’ve had a plan from Sprint for about 3 years now, having the ultimate Kickstarter plan only having to pay $30 for unlimited everything, and I noticed that they were merging with t-mobile. I was okay with because I when I contacted them they told me I will still be able to keep my plan for the same price. Forwarding to recently I’ve received a email from t-Mobile stating that I am now apart of sprint select and that I should go to a t-mobile store to choose a t-mobile plan. So I was confused and contacted a T-Mobile representative, when I told them about my situation they tried to trick me stating oh I can switch and get magenta max for $30 trying to leave out I would have to add a extra line. So when I called them out about they’re gonna tell me that they’re not gonna be able to match my plan and that I have a certain amount of time before my plan ends. I am highly disappointed with this Sprint/T-Mobile merge as they did not make sprint customers aware that they’ll have to switch over to a T-Mobile plan. I was suffice with the plan that I had with sprint and wish they had never agreed with doing this merge with T-Mobile!!!! I AM VERY DISSATISFIED!
T-Mobile's Alarming Changes to Legacy Sprint Plans
Hey everyone, I wanted to bring up an issue I've been facing with my legacy Sprint plan and the recent changes to the included services. As of September 1, 2023, I received notice that the TIDAL music service, which was originally part of my legacy Sprint plan, has been discontinued. Unfortunately, this isn't the first time T-Mobile has made changes to services associated with legacy Sprint accounts. Just earlier this year, on April 1, 2023, they also discontinued the "Amazon Prime on us" service for some legacy Sprint plans, without providing any suitable alternatives for either Amazon Prime or TIDAL music. I reached out to T-Mobile's customer support about the loss of my TIDAL music service, and their proposed solution is to offer me a one-year free Pandora subscription. However, comparing Pandora to TIDAL music is like comparing apples to oranges, given the significant difference in quality and features. To make matters worse, the proposed solution includes a one-year free subscription followed by a requirement to pay for it afterward. I've spent quite a few hours on the phone with customer service, and it's been frustrating trying to find a better solution. I'm seriously considering seeking legal advice at this point to determine whether the discontinuation of services like TIDAL music and Amazon Prime is grounds for a class action lawsuit or if it raises questions about the merger agreement that was put in place. I'd appreciate any advice or input from those who may have experienced similar issues or have knowledge in this area. Has anyone else faced a similar situation, and if so, how did you resolve it? Thanks in advance for any help or insights you can provide. --- Source: Amazon Prime | Sprint Support TIDAL offer ending | T-Mobile Support
Why is my Pixel 3 not eligible for a new SIM card?
I have been a Sprint customer for over 15 years now, with very few issues. Once T-Mobile and Sprint merged I began to see the quality of my cell service drop over time, and then I received an email stating that I could come in to a T-Mobile store for a “SIM swap” to take advantage of the “T-Mobile Network Experience”. When I went in to the T-Mobile store, the employee told me that he could swap my SIM card in just a few minutes. Then, after putting in all of my information he said that my phone did not qualify for the SIM swap and that I would have to upgrade to a new phone to qualify. He even showed me on the computer that the system was prompting him to tell me this. I have an unlocked Pixel 3, that I purchased outright from Google two years ago. The phone is even listed as a compatible device by T-Mobile here (https://www.t-mobile.com/coverage/lte-band-compatible-devices). The employee at the store told me that Sprint towers are being shut down, and that my service will continue getting worse until I get a T-Mobile SIM card. It seems that T-Mobile is trying to force me in to spending hundreds of dollars on a new phone just to have decent service again. I feel like I’m being scammed here. Does anyone have information on why I can’t get a T-Mobile SIM card for my Pixel 3? I’ve tried getting answers in store and through the customer service chat function online with no actual answer other than “Your phone doesn’t qualify”. I should be given a new SIM regardless of the phone if the merger is causing Sprint customers to lose service as the towers are being shut down. Any help or suggestions are appreciated. Thanks.
