Sprint/T-Mobile Lease Breach of Contract
I am writing this to bring light to something I haven't seen being discussed and that I haven't received any resopution for. My issue is with Sprints "Flex Lease". The options for the Flex lease that I agreed to and as listed in my contracts are: - All options are for after you pay 18mo payments* 1. Pay remaining "purchase amount" once 18mo is up which typically is the amount of 6 more payments in one lump sum to "own" the device. 2. Pay the purchase amount after the 18mo is up but pay it by making 6 more monthly payments to own device. 3. Trade in the device and get another one (i.e. upgrade.) 4. Trade in device and cancel the line. 5. Do nothing and continue to pay a "lease charge" which is basically a full monthly device payment (no credits or promotional prices you might have paid for the 18mo) of which none of this goes towards purchasing/owning the phone. Once my leases were up on two of my lines, I went to select the 6 monthly payments to ownthe device as my contract stipulates. However, I noticed this was no longer an option. Instead, they have a 9 monthly payments option. I was confused so I downloaded my signed contracts (thanks for storing them for me) from my account and of course I was right, it says 6mo is an option yet not available to me. I went in chat and asked them to switch it to 6mo option but of course they tried and said they can only do 9mo option. Now I understand they changed all of the amounts so in the end 9 payments totals the same as what my contract says for 6 payments which totals the purchase amount but that isn't my issue. Now they might get unsuspecting users to stay with them an additional 3mo if they are planning to leave not realizing their contracts were for 6mo. I understand you can pay a little more each month towards the device and still pay it off in 6mo (customer service tried pulling both of these on me after hours and multiple days trying to explain my issue with it) but that is not my point. My issue is that my contracts clearly state my options to choose at the end of my lease but tmo/spr decided they would change that agreement and remove that option by making it 9mo instead of 6. To me, that is a breach of contract. We agreed to the options and signed an agreement and yet those options are no longer available. On the same note, I guarantee if a customer tried to change the agreement for any reason they would tell the customer to "look at your contract" or "you agreed to it in your contract" yet when I try calling them out for changing our agreement and tell them to "look at the contract" they (customer service reps) agree that it is 6mo but still proceed to tell me the options that currently exist and do nothing about it. I have 2 devices I pay upwards of 50+ dollars a month for going on 7mo now to "rent" the phones and have raised these concerns multiple times during the past 7mo to no avail. I have asked for them to refund those "rent" payments and scratch it off as I own the devices due to their breach of contract but instead of them looking into it or escalating it they try to offer me to trade them in and upgrade? That is pretty much an insult at this point. I have even threatened legal action and yet they still dont care. Lately they either leave the chat (similar to hanging up on someone) or provide me with random numbers guaranteeing they will help me which ends up being just a regular customer service number or to some random department who tells me they have no idea why they gave me the number as they don't even remotely handle those situations who then direct me back to where I started. Has anyone else had this problem? I suggest you all go through any agreements you have and ensure they havent tried to pull a fast one on you and change your agreements without your knowledge or consent.Welcome Sprint Community!
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T-Mobile's Alarming Changes to Legacy Sprint Plans
Hey everyone, I wanted to bring up an issue I've been facing with my legacy Sprint plan and the recent changes to the included services. As of September 1, 2023, I received notice that the TIDAL music service, which was originally part of my legacy Sprint plan, has been discontinued. Unfortunately, this isn't the first time T-Mobile has made changes to services associated with legacy Sprint accounts. Just earlier this year, on April 1, 2023, they also discontinued the "Amazon Prime on us" service for some legacy Sprint plans, without providing any suitable alternatives for either Amazon Prime or TIDAL music. I reached out to T-Mobile's customer support about the loss of my TIDAL music service, and their proposed solution is to offer me a one-year free Pandora subscription. However, comparing Pandora to TIDAL music is like comparing apples to oranges, given the significant difference in quality and features. To make matters worse, the proposed solution includes a one-year free subscription followed by a requirement to pay for it afterward. I've spent quite a few hours on the phone with customer service, and it's been frustrating trying to find a better solution. I'm seriously considering seeking legal advice at this point to determine whether the discontinuation of services like TIDAL music and Amazon Prime is grounds for a class action lawsuit or if it raises questions about the merger agreement that was put in place. I'd appreciate any advice or input from those who may have experienced similar issues or have knowledge in this area. Has anyone else faced a similar situation, and if so, how did you resolve it? Thanks in advance for any help or insights you can provide. --- Source: Amazon Prime | Sprint Support TIDAL offer ending | T-Mobile Support
Original Tidal Username - How to get it or get back to Tidal account after switching phones?
Came from Sprint with 5 lines. Had the Tidal account Sprint provided for free and my daughter used it heavily. She created many many playlists that are dear to her. She had done the initial set up via Sprint and was working great for many years. She never created a Tidal username and password when she was prompted. The app just worked on her phone based on the original set up through Sprint. She just got a new iPhone and did a back up and restore. Unfortunately the Tidal account had her logged out. She did not have any information on how to log back in because as a user her account was set up through Sprint, and she never updated the account with an email and password. Now she cannot get into her account, thinks she has lost all of her playlists built up over many years (having a meltdown). Tidal tech support said if we can provide the original username of the account they can help get her connected to her account again. How can you get that original username if this was part of the original Sprint set up? Anybody know or been through this? I called T-Mobile customer support. I had a discussion, and was on hold alot, and it seemed like the person I was speaking with understood, but I am not sure. He said he has to send this information to the back office and they may be able to provide you a link to get back to the account. Don’t know if that is a thing or not. I would appreciate anyone’s help or insight.
email to sms not working from @tmomail.net and @messaging.sprintpcs.com
Hello, My organization ocasionally uses email to SMS to send notifications to our customers. For the past few weeks our email-to-sms messages are not reaching clients. I have done testing on our side and the mail logs indicate that the email are sent to the tmobile server successfully without a block or a bounce back. but never reach the customer. This is leading me to believe that our domain may be getting filtered somewhere further down the line possibly? Please if someone from the Tmobile engineering department can take a look at this, and please let me know any information you may need to troubleshoot. Not sure what the correct avenue of contact is in this case, I was advised by phone support to post here. Please let me know. Thanks
Sprint App
Hey! I’m writing this because as of the past 3 weeks my Sprint App is no longer working. Ever since I added a second phone to my account it doesn’t allow me to view my bill, or even edit my profile anywhere (website or app). The My Sprint app on both devices only show the current device and says to view billing I need to be on the owners account but I am the owner for the account and when I try and create a new account to make me the owner it doesn’t work. I still don’t understand why I can’t just be a T-Mobile customer instead of Sprint by T-Mobile because nothing seems to be working anymore.
