promotions
20 Topics2021 iPad Pro Cellular $200 promotion
As reference: https://www.apple.com/shop/buy-ipad/ipad-pro “Buy an iPad with Wi-Fi + Cellular from Apple. Get $200 back from T-Mobile/Sprint. **” More detail: Tell me about the deal. For a limited time, buy an iPad with Wi-Fi + Cellular directly from Apple and get a $200 virtual prepaid MasterCard® after you activate your new iPad on an eligible T-Mobile or Sprint data plan. How do I get it? Buy an iPad with Wi-Fi + Cellular directly from Apple (pay in full or pay monthly with Apple Card Monthly Installments). Within 90 days of placing your order, activate an eligible 10GB (or larger) data plan with T-Mobile/Sprint and complete the promotional application at promotions.t-mobile.com. I bought the Wi-Fi + Cellular directly from Apple and met ALL the terms, but was unable to activate with a cellular plan, so I went to my local T-Mobile store. After paying $40 ($10 SIM fee, $30 “assisted support” fee), the iPad has been activated on a 10GB plan and shows up in my postpaid account. HOWEVER, there is no way to enter the promo code at the T-Mobile Promotions page!! 😖 T-Mobile’s “team of experts: is clueless about the promotion, as was the local store. So, can someone from T-Mobile here help? Or, do I just regard this as another unreal T-Mobile promotion? (In which case, I will likely dispute the so-called “assisted support” charge as services not rendered.)Solved27KViews5likes26CommentsFake and deceptive t mobile promotion
Hello! I would like to ask how to file a complaint? I was informed of a promotional sale wherein if I add a line, I’ll be qualified for a buy 1 get 1 promotion. So that’s what I did. I added a line and even bought 4 phones. When I called, the agent told me that I’m not eligible. And now I am very anxious and frustrated. After all the assurance from the AGENTS that I’ll get rebates, I get an information like this. i WAS MISINFORMED AND DECEIVED. Please help.2.6KViews5likes15Commentsif phone has trade in promo, can i pay some more money on its balance but not pay it fully yet since i dont have the funds to fully pay it in one go?
I have a iPhone 14 pro trade in promotion i got for upgrading my plan. I believe I'm getting 800 in credit so monthly I pay 8 bucks for it. I wondered if (even though the promo is for 24 months ) I can put more money on it from time to time to eventually finish paying it off/lower the balance instead of only paying 8 dollars monthly, so I can change my plan to a cheaper plan, since I got the promo for upgrading to the new premium plan go2plus or whatever it's called. I've been told paying anything extra on a promo phone would cause tmobile to charge me the full balance the next bill after. Please help.2.1KViews0likes6CommentsT-Mobile Tuesday deals are not working!
For the past 2 months and a half, basically since I got an account with T-mobile, my T-Life app works perfectly fine except for the offers on the Tuesday deals. I have talked to etch support but they couldn't figure out what happened and I went into 3 DIFFERENT locations all for them to try and update my phone and app, but no luck. After I spoke to tech support through the T-mobile location they told me to wait for the iOS 18 update which is in 2 MONTHS!. Does anyone know how to fix this? All it says is “ There’s a glitch in the system, we’re working on it. Please check back later.” I've been checking in for 2 months so idk where else to ask for help.1.3KViews0likes4CommentsApple/T-mobile trade in promotion
Has anyone had an issue getting the T-mobile bill credits for the trade-in promotion offered by T-Mobile though Apple’s website? I got the Apple trade-in credit but received no code or instructions on how to claim the T-mobile bill credits. T-Mobile customer service agents do not seem to be aware of the promotion, and I have had no response to my mail. Even now the promotion continues to be offered on Apple's site: "(i) Apple instant trade-in credit and (ii) an additional $200 back in bill credits on your T-Mobile/Sprint rate plan."1.1KViews0likes4CommentsCustomer Relations
Cristina Molina Central Florida cristinamolina71@gmail.com Dear T-Mobile Customer Relations, I am writing to lodge a formal complaint regarding the distressing experience my family and I have faced since transitioning our services to T-Mobile. On 11/18/2021, we visited the store to switch our service from Sprint to T-Mobile. We were promised a plan for Magenta Max for five lines with four new phones, one transferred phone, comprehensive insurance coverage, and a BOGO deal for two iPhone 13 Pro Max and two iPhone 13, with one line free. The total cost was quoted to be $405 without automatic payment. Unfortunately, this offer was never realized despite numerous calls to both store representatives and supervisors, who assured us they would rectify the situation but failed to do so. Despite receiving empty promises of resolutions and no callbacks, no concrete action was taken to honor the initial agreement. I even presented the documentation from the store outlining the precise details of what we were entitled to, only to be met with excuses and the suggestion that I must scale down to a different plan due to misinformation provided by T-Mobile representatives. Regrettably, after exhaustive attempts to seek a fair resolution, I compromised and chose to continue with the inadequate service. Subsequently, I had to cancel one line where we brought our own phone, reducing our service to four lines. Fast forward to [05/12/2024, when our phones were fully paid off, and I made the decision to remove two lines for my family members so they can switch to the 55 and up plan, retaining two lines for myself and adding one new line, resulting in a total of three lines. Before making any changes, I spent approximately two hours on the phone with T-Mobile representatives to confirm that the third line would remain free, as originally agreed upon. I informed them of the two numbers I intended to port out and was assured that I could add the new line first and then proceed with the port-outs without any issues. As I was at a corporate store on 05/15/2024, the representative informed me of a new promotion that included getting an additional line free if I added a new line. However, in May 2024, I noticed that the promotion was removed without any replacement and no new promotion. When I contacted a supervisor, I was assured that the additional line would be added manually every month, with a reminder set to ensure I only paid for two out of the four lines. Despite these reassurances, the issue remained unresolved in June. I called again and spoke to another supervisor who promised escalation for the following month and assured me that any overpaid amounts would be credited back once resolved. At this point, my confidence in T-Mobile's ability to rectify these ongoing issues was at an all-time low. I requested for the account to be credited back the $70 for the 2 lines to be done immediately, the supervisor was able to credit that amount to account. I received a call back on July 19, only to be informed that the resolution was still pending for the next month. When I clarified that the credit should be applied immediately, as I had already lost trust in the process, the representative offered a mere $10 for the inconvenience. Upon requesting to speak with a supervisor, I encountered Carl R, who failed to address the issue adequately and disrupted our conversation. Frustrated by the lack of resolution and dismissive responses, I insisted on corporate contact information to escalate my concerns further. At this point, my confidence in T-Mobile's ability to rectify these ongoing issues was at an all-time low. While speaking with Carl R, I expressed my dissatisfaction with the lack of resolution and requested corporate contact information to escalate my concerns further. When I asked for a corporate email or phone contact, Carl R claimed that there was no such information available. When I requested proof of this call, he only provided his ID as 1266716 and insisted on scheduling a call back from someone higher than him and that that person would tell me the same thing, which exacerbated my already dwindling confidence in T-Mobile's customer service. Despite my insistence on speaking to someone higher, Carl R informed me that they do not take direct calls and that a callback was the only option. Feeling frustrated and unheard, I decided to disconnect the call and request to speak with another supervisor. I reiterated the series of events to the new supervisor, emphasizing the need to escalate the situation urgently. This supervisor then provided me with the corporate address and suggested reaching out to T-Mobile through their social media platforms such as Facebook, Instagram, and Twitter. It is disheartening that after multiple interactions and attempts to address my concerns, the customer service provided by T-Mobile has consistently fallen short. The lack of proper training and care exhibited by agents and first-level supervisors has contributed to this ongoing and distressing experience. I urge T-Mobile to take immediate action to rectify these issues and restore my faith in the company's commitment to its customers. I implore for a resolution that addresses the discrepancies, restores the promised benefits, and ensures that future interactions with T-Mobile are conducted with professionalism, integrity, and efficiency. All this should be recorded, and you should be able to pull these calls. I eagerly await your prompt response and a comprehensive resolution to alleviate the frustrations I have encountered. Thank you for your attention and assistance in addressing this matter.Solved599Views0likes2CommentsT mobile buy one get one free scam
In Agusut 2021, I purchased 2 iphone 12 pro max phone. The deal was buy one get one free after I paid the taxes and fees. I was also forced to add another line which I didn’t need but was told that was part of the promotion. I have several lines with T mobile and they have been charging me for lines that have not been in use for over 2 years. I just noticed it when I was auditing while my phone bills were so high. It also turns out that the free phone sold to me during the promotion is not free at all. To make it even more confusing and hide their fraud, they applied the discount to the main number instead of the 2nd one. Even their own representatives don’t know how to explain the mess. T mobile owes me more than $500 in charges for services they did not provide. I get crappy service and have been complaining for years. In many places around my community, I do not get service at all and I’m fed up. I want to switch to a new carrier but now they tell me I still owe on the deives and my phone is locked. I’m asking them to credit what they owe me to my account balance and release my phone from the lock so that I can move on and that has been a problem for them to resolve since March 2023. I just want credit for the payments I’ve made on unused line in the last 2 years back. Also, I want them to honor the buy one get one free promotion and refund any over payment.499Views0likes2CommentsText offering iPhone 16 On Us
Here’s the text: T-Mobile: You're eligible! The phone on your line ending in xxxx isn't fully compatible with our network. Upgrade now for a better network experience and get a new iPhone 16 ON US (w/24 mo. bill credits+tax) when you trade in your current phone in ANY condition-no plan change required. Plus, save an additional $35 when you upgrade. Check out your offer: https://sms.t-mobile.com/vZvAAl71 I can’t see any offer remotely close to this without changing my plan. Am I missing something?299Views0likes4CommentsNot received $200 promotional credit cards
I was told by Whitestown, IN store manager I would get three (3) rebate credit cards of $200 each. I haven’t received one yet and its been 6+ months. At the store, he told me he cannot see the system. He suggested I call 611. I talked to the PHillipines call center, Nashville, TN, PHillipines again, and still getting the run around. First issue they say is it was a 2 card limit. I have the manager’s hand written notes of the whole deal including 3 rebate cards when I switched from Verizon. I’d be somewhat elated just getting teh first two. Does anyone have any suggestions how to get the cards? I cannot find access to information using the Tmobile general website nor my account online. thank you199Views0likes2Comments