promotions
20 TopicsFake and deceptive t mobile promotion
Hello! I would like to ask how to file a complaint? I was informed of a promotional sale wherein if I add a line, I’ll be qualified for a buy 1 get 1 promotion. So that’s what I did. I added a line and even bought 4 phones. When I called, the agent told me that I’m not eligible. And now I am very anxious and frustrated. After all the assurance from the AGENTS that I’ll get rebates, I get an information like this. i WAS MISINFORMED AND DECEIVED. Please help.2.6KViews5likes15Comments2021 iPad Pro Cellular $200 promotion
As reference: https://www.apple.com/shop/buy-ipad/ipad-pro “Buy an iPad with Wi-Fi + Cellular from Apple. Get $200 back from T-Mobile/Sprint. **” More detail: Tell me about the deal. For a limited time, buy an iPad with Wi-Fi + Cellular directly from Apple and get a $200 virtual prepaid MasterCard® after you activate your new iPad on an eligible T-Mobile or Sprint data plan. How do I get it? Buy an iPad with Wi-Fi + Cellular directly from Apple (pay in full or pay monthly with Apple Card Monthly Installments). Within 90 days of placing your order, activate an eligible 10GB (or larger) data plan with T-Mobile/Sprint and complete the promotional application at promotions.t-mobile.com. I bought the Wi-Fi + Cellular directly from Apple and met ALL the terms, but was unable to activate with a cellular plan, so I went to my local T-Mobile store. After paying $40 ($10 SIM fee, $30 “assisted support” fee), the iPad has been activated on a 10GB plan and shows up in my postpaid account. HOWEVER, there is no way to enter the promo code at the T-Mobile Promotions page!! 😖 T-Mobile’s “team of experts: is clueless about the promotion, as was the local store. So, can someone from T-Mobile here help? Or, do I just regard this as another unreal T-Mobile promotion? (In which case, I will likely dispute the so-called “assisted support” charge as services not rendered.)Solved28KViews5likes26CommentsWORST CUSTOMER SERVICE - TMOBILE SCAMMED ME! BUYER BEWARE!!!
This has got to be a nightmare. T-Mobile scammed me for sure. I can’t count the amount of hours that I spent trying to cancel a plan that I was scammed into. There was a promotion shown on the website that if we transferred an existing line with another carrier to T-Mobile, the phone would be free. WRONG! I went to the store in Ephrata PA, Moon faced girl was extremely rude and not helpful but her coworker did confirm the promotion and recommended doing it over the phone or online. So, we went home and reviewed the promo for A FREE phone online, called T-Mobile and got it set up. Confirmed with who set up the line that it was indeed free because we were porting another line. Bill comes and we are being charged so we called and called and called and they finally removed the charge and told us that the phone should have been free, and they would correct future bills. It was never corrected; we have been paying. I then am told on Live chat that we would receive a call back. NEVER HAPPENED. NO CALL BACK EVER. I want to cancel the line and send the phone back, but their response was, okay cancel the line but you still have to pay for the phone that we told you would be free. Worst service. This was literally a scam. I am so disappointed. TMOBILE IS A SCAM. Do not believe any “promotions” I knew I should have taken screen shots of the promo it was showing.296Views2likes3Comments