switching phones on same line
Hello, I am already a tmobile customer and i want to switch my phones for the same line. I am purchasing a refurbished iphone and want to switch it out with my current android. How can I do this? Im aware I need an eSim card for the iphone but i cant find that option anywhere on the account.
Store Rep and Customer Service Lies
I recently switched to T-mobile after having service with another provider for years. We switched based on a friend’s advice regarding the cost of their family plan. To make a very long story short, the store rep gave us bad information about the cost of our plan and the cost of the phone we purchased. I only discovered this when the bill came and it was not what we were told in the store. My communication with T-mobile since then has been as follows: Via text: “I understand your concern, I will have a supervisor call you to resolve the issue” Via my phone to them : “I am a supervisor, I will fix this and it will be reflected on your next bill. I will call you by Monday to confirm everything has been corrected in the system” Via text: “I am sorry no one ever called you back. Yes, I see your concern. Will will fix it and you will no longer have those fees on your account.” Via text: “ I am a supervisor. No, the other reps were wrong. I have the most up to date information. Even though the rep gave you a more expensive plan and told you it was less expensive, we cannot give you the less expensive one that was available at the time. I will elevate this issue though and you will get a call within 3-5 business days.” Still no phone call. I feel like I was scammed by this company and now they just lie to tell me they will fix something when they have not done anything to resolve the issue. I regret switching to this company and will caution anyone else looking for a new provider to stay away from T-mobile.
600 off when adding a new line
When adding a new line and buying a phone for it, tmobile offers $600.99 off the phone total cost. It is sometimes lower for certain phones but there is generally a discount when adding a new line. Is this offer limited to one line only or can it apply multiple times? I´m trying to add two lines to my plan for a total of 3 and I´m getting a new phone for both of those lines. Is the deal limited to the first line I add or can I use it twice? Thanks!
Device Switch & Phone to Phone Data Transfer Guide | T-Mobile
I’ve got an Android with T-Mobile service. Bought a new phone (not from T-Mobile) and now trying to setup/transfer data, photos & texts. I’d gladly follow the Device Switch & Phone to Phone Data Transfer Guide | T-Mobile instructions but the link doesn’t work. Where are the online instructions? https://www.t-mobile.com/resources/device-switch-data-transfer-guideWebsite Ordering Issues
I ordered a S22 Ultra on March 13th online after my local store informed me that there were no devices in my metro area and they told me to go to the website to buy one. I placed my order and got the message that it would ship by March 24th. On April 5th I contacted customer service through the app chat and the rep says that device is on backorder and I should check back in a few weeks. I think that is odd because when I look at the sales page it says it is in stock. After waiting I contacted customer service on April 30th and they informed me my order was never processed. Which is odd because I have been getting emails asking me to rate my device on the website. The rep tells me order again online and she will see if it goes through. But now I am being required to pay $900+ down for my upgrade and not $0 down. So the agent tries to place it for me and she tells me I need to pay $700+ today. I couldn’t believe it. So finally I ask my rep if it is possible it not allowing us to place the order as $0 down because I already have an order in the system. She said it is possible but my order was never processed. But I explain that I still have an order number and I am getting notifications to my email about giving feedback on the device. She tells me to cancel the order, which it will not let me to do on my end. So she reaches out to the order team to manaully cancel it. After an hour on the phone and 2 hours dealing with this issue she told me to check in 3 days if the order was canceled and to go to the store and buy a phone. So basically back to where I started. TL;DR: T-Mobile’s website, ordering system, and customer service training sucks and I will probably no longer be a customer in 7 days.