horrible customer service
I canceled my home internet service on January 13 and they had charged me on January 1st. However, they charged me again on February 1st. I called to get a refund because why would they charge me for a whole month i didn’t use their service for. They said I couldn’t get a refund immediately until the 12th. I asked them why and they said a new bill had to generate and start the refund process. Why can’t they just send me a refund on the same day just like they took my money for a whole month i didn’t use at all??? i want my refund immediately!!! or i will call the bank and report this charge!! I’ve had various problems with their customer service this is why i canceled.
Trying to pay my bill, either get an error or endless loading
Usually when I log in the page goes to my account where i then pay the bill, but I always get this error: This happens on every browser including mobile browsers after login. I have been trying for over a week now to login and pay. When I put in the direct URL to the payment section I get endless loading: This also happens on every browser including mobile. I cannot pay my bill and it will probably get cut off soon. This is for T-Mobile internet if that matters at all.
