Lied to on recorded line and no one will fix the issue
I had phone calls with 2 Service agents and my fiancé. We were told blatantly a price for everything included. we asked multiple times and event he customer service reps asked each other about it multiple times to confirm. They said if its not right reach out and everything is recorded and it will be taken care of. Great so my bill says a very different amount. I reach out and the guy doesn't answer the questions and cant tell me what charges are for. I get a supervisor and h e tells me basically he cant do anything besides change my plan to a cheaper plan and that's it. Is there a way to get this actually resolved or is this just typical T-Mobile and i should cancel everything and switch carriers? I'm at a loss how i can be promised over and over 1 thing and told not to worry just reach out if its wrong and its all recorded and they will take care of it and then when i do nothing happens besides to bad.
How do I get my credit balance back after closing my account?
Please don’t reply with the answer to call T-Mobile or go to the store. The store people say call the number and the phone support says go to the store. Both are equally worthless and refuse to help, which is why I left T-Mobile in the first place. How can I get to someone at T-Mobile that will actually help and not route me to a 3rd world call center where they read from a script.
20 Year Customer Asks: "What is your problem?!!"
2 months ago, this incredibly irritating situation started.. I was a 5G home internet customer.. I moved and my internet no longer worked. I informed you my internet was broken and you sent another router.. of course, this didn't fix the problem, because it was the location and not the equipment…You sent me 1 return label with the new router, so I returned the old router, then it took several calls for your customer service to send me a new label for the newer router.. This was of course right around the time you threatened me with a 399.97 non-return fee.. I sent the item back the day I got the item, on several occasions you texted me and told me you had received these items and that the non-return fee would be removed.. Well, as it neared the end of the month, I noticed this fee was not removed.. so I called and spent quite a bit of time with a CSR and they promised they would remove the fee before the bill was charged to my autopay.. I explained that if they charged it, it would bounce my rent and electric.. They again promised they would remove it I took them at their word, and went about my way… Well, the bill came up, and they charged the non-return fee to my account… I have since spent hours and hours talking by phone and by online means to correct this problem.. After bouncing my rent and electric and costing me several hundreds of dollars of NSF fees with my bank.. I finally got a person to refund this money.. Day late and a dollar short… Well, they did refund the charge…But they put the non-return fee back to my bill.. So now you are threatening to turn off my service… I have talked to more than 10 people (supervisors) with hours spent trying to correct this problem.. Every time being told it would be fixed... It has become apparent that I am wasting my time, this is the last time you will hear from me, if you turn off my phone.. I will just go to Verizon.. THIS IS NOT HOW YOU TREAT 20+ YEAR CUSTOMERSI contacted Tmobile to cancel my phone insurance in Feburary but they did not cancel
Hi, I have been using T-Mobile since 2020. Had a lot of ups and downs. Today this recently, i got a new 15 iphone pro max and added insurance to be safe as I was traveling out of country. I came back on February and called them to cancel but apparently they did not. I have jobs and college and my family maintains that bill so they did not get the time to check now I just realized they did not cancel the insurance. The operator was like “ok it was your job to check bills every month and make sure they removed it correctly”. So now its my “part time to check if they did their billing correctly?” Just because its money its no their responsibility? Help please! 🙏
