Digital Touch Tone vs. Touch Tone
Technology can improve our daily lives and can also complicate them. Going forward at times, can result in going backwards. "If it isn't broke, leave it alone". Touch tone Old technology has a preprogrammed "tone" established, allowing a connection to be heard and passed through with correct information. Newer technology uses thousands of tones associated with 0-9 computer screen connections. " if you would like to receive this call pres 1", by pressing 1, this tone must connect with the exact receiving tone as the outgoing tone. If the tones do not exactly match, you may find yourself pressing "Beethoven" vs "Motzart". Your call will not connect if your note does not match the receiving note. How do companies address this issue? After several agents pass the buck, hang up on you and you finally manage an agent without preprogrammed bot mentality, you will discover a claim to their technicians will be processed for further review. Usually a 3 day or week process. A kind agent will brief you upon this expected length, though technically this is a breech in policy, some agents are actually still bread with human decency. A history of incomming lines will be viewed for their tone matching capabilities to rule out whose playing b flat. Once identified a tune up follows. However as with all instruments, those musicians know nothing ever stays perfectly in tune. Going forward can at times mean, your really better off sometimes with one octave than with multiple octaves, as there are less variables of your touch tone being unable to play the exact reciprocating frequencies needed to simply....connect calls. Life is a balance of machine and mankind. Machines are only as good as they are programmed. A good company will never put policy over their paying customers. A company is only as good as its character, not of its policies. Policies are fluid rules needing to bend with the tide of current needs. A company unwilling to address their outdated or unacceptable policies, will find their "product" will never support their character. But quality of Character will always support a product.
Internet router return fraud
My first router seemed to have an issue (signal was bad suddenly) and after long phone call. Tmobile sent me another router to exchange. I did send back machine in early Feb. and UPS tracking shows it was delivered on Feb. 10th. But recently I got message from Tmobile said it was not returned and charged $220. Tried to call Tmobile and after long “investigation”. They basically said the package was delivered but they “could not allocate the router” and then charged me for “non-return fee”. They even implied that I sent an empty box to them.!! The only thing they can do is to offer half the charge, meaning I will be charged for ~$110+ for a problem I did not create. They even asked me to file claim to UPS, which I cannot do because I am not the shipment creator! Also, I don’t see what UPS did wrong!? My point is simple, if you use this way (UPS) for machine return instead of to your store (none of their store is willing to accept machine return!!), this is risk you should accept and do not try to charge your customers!!! My feeling is like that,Tmobile basically charges you a machine fee for their home internet without telling you, and use non-return fee as excuse. Very nice Tmboile. I have been using your service for 5+ yrs and now I feel I am an idiot