customer service
62 Topicsunable to make and receive phone calls in Mainland China
unable to make and receive phone calls including 611 while traveling in Mainland China, on active t-mobile international pass. anyone has any idea if i can text / email, or online chat with t-mobile customer service? thanks.Solved5.4KViews0likes8CommentsDoes Magenta Max 55+ plan operate in Puerto Rico same as at home in the mainland US?
So, I seem to come across conflicting info on web searches. Surprise! We will be traveling to Puerto Rico in a couple of weeks. We have Magenta Max 55+ plans that are basically unlimited everything including premium data. I chatted with am agent and the rep first said we had unlimited data “up to” 5g and unlimited text and $0.25/min calls. Later they said we had the same coverage as in the US, but should make sure to turn on roaming. My plan details only say: “Benefit Details Data and texting while abroad Stay connected with unlimited text and data at up to 256Kbps speeds in 215+ countries and destinations.” Does T-Mobile consider Puerto Rico as “abroad” for US customers even though it is a US territory? It looks to be included on the coverage map here (https://www.t-mobile.com/coverage/coverage-map), but that may just be coverage-specific and not plan-specific. At https://www.t-mobile.com/support/coverage/international-roaming-services, it says “A data pass not only gives you access to the highest available data speeds depending on what country or destination you're visiting, it also provides unlimited calling (as long as you are calling to or from) 215+ supported countries and destinations (including the U.S. and Puerto Rico).” But then Puerto Rico is not listed below in the list of supported countries. This makes me think Puerto Rico is treated just as in the mainland US. Maybe my reading comprehension is poor but the “details” seem a little fuzzy. I have also seen in conflicting informatio in Reddit forums, as well. Some say they had the same service as back home while others said that they had to buy an international data plan. So, do we need to buy an international pass to get “free calling” in, to and from Puerto Rico and the mainland US while we are there or not?3.1KViews0likes2CommentsMexico-T-Mobile Mobile Data issue on S22 Ultra e-Sim
I’ve Samsung S22 Ultra 5G with e-SIM. Plan is Simply Pre-Paid with 10GB of Data/Month and has USD$15 for International Calling, which Includes Mexico and Canada. I came to Mexico City, Mexico on 4th Feb 2023 and soon after the Plane Land, I saw the data as LTE. Roaming is On and Manually Selected the Network TELCEL(T-Mobile partner). Now the issue is I can see the LTE Icon, but Chrome, WhatsApp and Facebook are not loading. I reset the Network setting and did a Phone Re-Start. Airplane Mode was on-off, and the Data send/receive is still not working. #RON# (#766#) also tried. I also used Speedtest to see whether data send/receive happened and in Speedtest, it could not connect the Provider and Server. The call and SMS service is working Fine. I raised 2 Tickets, one after another, with Customer Service and Engineer team and they said it would take 72 Hours to resolve. But there is no resolution. #73045642, 69530200 Still depend on Wifi Service and Office Verizon Mobile HotspotSolved2.2KViews0likes21CommentsI don’t have data in Mexico
I am in Mexico right now and my data is not working. Every time I come here, I get 5G high speed data and then unlimited low speed data, every month, for 3 months. I always get a “Welcome to Mexico” text when I land. However, this last trip I have not gotten a “Welcome to Mexico” text and I have been here for 2 months already. My phone has said no service since I have been here and I haven’t had any data! I have a Magenta plan and I know this is supposed to be included. I am extremely frustrated and confused!2KViews0likes8CommentsT-Mobile Service in Mexico
I’m a USA T-Mobile customer who will be traveling to Mexico City. What I have to do to be able to have internet acces and make phone calls from my phone while I’m there? I will only be in Mexico for 10 days. It is very important to me to have internet access on my phone since I will be attending concert and the tickets are only acceptable via the internet. Not even a picture of my tickets will be accepted. Please, respond ASAP with the applicable instructions for my case. Thanks in advance for your prompt response to this request. Leslie R. Quiros 504 610-5703 quiroslr52@gmail.com1.4KViews0likes7Commentst-mobile customer service
I’m here in Mexico, I moved here about 3 months ago and had T-mobile for the first month, but I decided to switch companies due to being financially restrained. I need to call T-mobile customer service but the only way to do is to like do a collect call which is going to cost me a ton of money. Does anyone know how could I get a hold of T-mobile from Mexico without having to pay?? Thank youSolved1.3KViews0likes1CommentHelp! Unable to make phone calls while abroad
I have had the same Simple Choice plan with T-Mobile for many years, and have never had any issues with making international calls when abroad (over wifi or otherwise). I am currently in Cyprus for several months (where I have been before, and, again, never had any issues) and suddenly I am unable to make and receive phone calls. Texts are working. The calls seem to go through, but both parties are unable to hear anything. I have turned on data roaming, I have enabled wifi calling, and I have attempted to call the international t-mobile support number, but even this call does not go through. Suggestions for how to fix this? Ideas for how to get a hold of someone at t-mobile to troubleshoot? Thank you in advance!Solved800Views0likes3CommentsNo cell service in Naples, Italy
Hi - we are currently traveling in Europe. We just came from France to Naples Italy. Both our phones have the international pass on them. Neither phone can connect to a network in Naples. I spent about 40 minutes last nights with customer service who was unable to resolve the problem and it was too late to continue the call. HEre I am again, today, trying to get customer service help, through the chat function but no one is coming on to the chat. I can’t call TMobil because I don’t have service. THe only thing that works on my phone is Whatsapp. Extremely frustrating. If anyone else has expereinced connection problems overseas and can offer help, we’d greatly appreciate it.799Views0likes2Comments