Why my account is not getting settled and Tmobile wants me to call the debt collector agency?
Hello, T-Mobile has the best customer service ONCE YOU ARE THE CUSTOMER, but if you leave them, you gets the worst customer service ever. I have decided to switch the carriers last year and gotten a shipment box to return the Signal booster device R3, which I did on Nov 7, I have called them few weeks after still getting the bill for $306 (Signal booster charges) they told me It has been received but the system is not updated yet so need to wait. Since then, I have called more than 15 times (on average 40 mins a call) in past 5+ months. But still getting bills and the worst part is every time I called, I m connected to overseas call center and their default answer is “Oh offline team needs to update the system” and they cant help further. Now it has went to collections, which I told the T-Mobile team several times in the past don't send to collection and they said since you call us T-Mobile is not going to send to collection. So called T-Mobile again today and was told we cant do anything since its already sent to collection just talk to the collection agency and tell them T-Mobile has received the device and please settled my account. when called collection agency they said they don't take customer’s words, T-Mobile needs to let them know. NOW I M STUCK IN INFINTE LOOP!!! Please assist.
Being charged for an old account after transferring to a new one?
A few years ago, I joined T-Mobile with my partner at a T-Mobile store. The representative gave me a 3rd line as part of a promotion for free. He said that my bill would be lower if I got this 3rd line, and I could decide to activate it for someone else in the future. I never did. Fast forward to last year, I transferred my line and my partner’s line to a new account. A T-Mobile phone representative assured me that this 3rd line would be dropped, and I wouldn’t be charged for it. I was. For months, I was charged for this 3rd line on my old account. Every few weeks I reached out to T-Mobile, and they assured me that they fixed the account and refunded me the money charged. They never did. Month after month I was charged until finally, I received a letter from a Convergent Outsourcing collection agency. I was put on Collections. What do I do?
T-Mobil sent me to collections by mistake, can I sue for my wasted time?
I switched from T-Mobile months ago with 0 balance on the account however I received $140 bill via mail. I called the number on the letter and the representative told me I used the line for like 7 days, she can reduce it to $80 since I didnt use the whole month, I accepted and paid it. 2 months passed now I received collection letter from T-mobile for the remaining $60 balance, I called T mobile , 3 hours on the phone, representatives told me account is already sent to collection, previous representative did not waive the $60 on the system. I am being told that I should wait for collection agency to contact me. Now I have to spend more hours on the phone for a $60 bill, and if they already sent collections report to the credit bureaus, I have to deal with dispute process. I was also planning to apply for auto loan this month, too much headache and wasted time. Why I am the one being punished with my time and money for T-Mobile system or representative mistakes? Can I sue T-Mobile after all these collections process for wasting my time and get some compensation? Appreciate any suggestion.My account no longer exist, how do you guys suppose I pay my outstanding bill?
Dear T-Mobile customer service representative, I have a bill from earlier this year. I was notified through my credit bureau that it was sent to collections. How am I able to pay this afternoon Bill if you guys deleted my account. Your T-Mobile online account system says that my phone number don't even exist or my email so I guess you guys don't really care to get paid. Good day, Bryona D. X. Roberts Current number :4057226598 last4 social: 1400 Bryona Roberts urbanliiquorhs@gmail.com outstanding bill $400 March 23,1994 Canceled service (T-Mobile) 4057199834 Account Pin 2733 or 273327 Device: Samsung Galaxy A11 IMEI: H7KV63JKLCASN85VR98AA9QZ
I was sent to collections for a phone I turned in a year ago
Hi, I switched from T-mobile to AT&T last year. I turned my phone in and a few months later, I get a collection notice from a bill collector for $900. I called T-mobile customer service and they said the phone has not arrived yet. So I asked them why I was sent to collections. The lady told me she would take it out of collections while they wait for the phone to arrive at the warehouse. Two months pass and I get another collection notice from a different bill collector. I call customer service again and this time the CS Rep asked me if I was on a lease/jump program. So I tell them I was. It turns out you have to send the phone to a different location if you were on a jump program. I didn’t notice that before I sent the phone back with the label they gave me. This time I said that they should still have the phone at the place where phones arrive if they are not from a demand program. The CS rep took me off collections again and said they would look for it. Note that I was in the process of moving when i switched phones and i lost the original tracking label. Anyway I just got another collection notice and I am asking for help with how to find this phone. T-mobile has it they just aren’t looking for it.
