How to find support chat transcript (they lied to me)
Two days ago I had a support chat (desktop, not mobile) with a rep who supposedly helped me by waiving a requirement for a promotion. She told me everything was set and that within 48 hours I’d receive an email confirming that I could sign up for the promotion but with the requirement waived. Predictably, 48 hours has now gone by and I’ve received no email. I called support this time and they claim they have no record of the chat and that they don’t have access to chat transcripts even if they did occur (I find this patently absurd). They won’t honor what the chat rep promised me, but unfortunately I didn’t save a transcript of the chat. Now, the chat widget isn’t showing on their desktop site (it seems to come and go based on mysterious rules). Does anyone know if it is possible to access support chat transcripts, and if so, where on their site? I can’t find anything.
Option to change PIN online results in error message
What the title says. There is an option within your account to change your PIN online. However, I’ve been trying to do it for a couple weeks, and every time, it results in the same error message: Service Unavailable. F451 : Uh-oh, it looks like we have our wires crossed. Please try again later. I’d really like to be able to contact T-Mobile by chat or email via desktop to let them know about this error message, but apparently those are not options. Calling is the only option. Oh wait, you might be able to access chat support on the T-Mobile app, but you’ll wait all day to chat with a human who may or may not be able to help you. Seriously T-Mobile, it’s 2021. No chat or email support via desktop? If customer service is backed up and you can’t offer reliable chat, that’s fine… let me email, and a support rep can reply at their convenience. Anyway, I do not want to have to call customer service to change my PIN. I can’t remember what I set up for my PIN before. I never call customer service, so I have no real reason to keep it fresh in my memory. I’d like to change it to a sequence of numbers that I know for certain I’ll never forget, and I’d rather do that online while logged into my account. I’ve already set up the Account Takeover Protection, but I’d like to reset my PIN just as an added bit of protection to protect against sim swaps and the like. I know probably no one will be able to help me here, but perhaps someone could check and see if they receive the same error message when trying to reset their PIN. Would be nice to know if I’m the only one.
