need to file a grievance
Is there a direct line for filing a grievance and or email address need this ASAP regarding an order that was place a week ago and there is not a clear reason on why I have not received or no way to cancel no even by the client services support. Asked to speak with a supervisor today and associate Camil in PR told me that she cannot transfer me to the supervisor since he is busy, she explained to the supervisor my case and told her to tell me that I just have to keep waiting. No having count that I have been waiting already for a week for the order to arrive. The money was taken out of my bank account already.being charged for months. no account no service
Charged with no service or number activated!!! Got an alert on my credit card that I never use. Since April t mobile has been charging me 59.70$ every month. I ordered a SIM card from them for 14.99$ and never received it. I was going to switch my current number from Verizon to t mobile but being that I never received the SIM card I never got that far. Come to find out they have me on autopay but I can’t log in to see the account bc there’s no phone number linked to it. I have emails with order number for the SIM card but nothing about autopay for any service. Chat gave me the righamoral now I have to pay more money to go into the store with Uber. All I want is a refund. Nothing was ever activated, I didn’t get one payment email about the charges nor did I ever receive a paper bill each month. For four months! And no receipts? How can a company do business like this. Should I get an attorney involved? Try to handle it with their support but all they tell me is they can’t locate the account so there’s nothing they can do go to the store. Unacceptable. The account exists bc it’s been charged for months now. Explain thatDisappointed Long Term Customer
T Mobile has truly lost the loyal customer focus they previously had. I've been with this company for over 12 years with a great payment history. I was looking to upgrade my 4 lines. Was told by the first representative that they were going to get me an "Exception Offer" since I was a loyal, long term customer. This was due to me not looking to change my current plan. I was told would receive a call in 5-7 business days. In the 9th business day I reached out and was told that my offer was waiting on the next line approval and I would receive a call in a few days. Received another call saying my offer is moving through the approval process and should be completed in 24-48 hours. I had to go out of town for a business trip, so 5 days later I was reaching out again because no one contacted me. Upon speaking with this representative, I was told that my offer had been denied. I told them that I was told that it was moving through the chain of approvals and was waiting on the last one, now suddenly it was denied with no explanation as to why. They keep pushing a so called deal for me to upgrade my phones by changing my plan, which in the end would end up costing me $120+ more per month. How that is a deal for me, I don't know. It's a deal for them to continuously fatten their pockets. Given the fact that they've had several data breaches over the last couple years and my data has been affected, they need to be add giving as possible. At this point I'm looking for a different carrier, because I don't feel like an appreciated customer. I hope they realize that they will not only lose my 4 lines, but I have plenty of family, friends and acquaintances that are feeling the same a myself. They stand to lose at least 50 lines from us alone. That doesn't include the other customers that are fed up with T mobile's bs. Word of mouth spreads fast.
T-Mobile Trade-In Gone Wrong
So I’m still dealing with a trade-in issue from just over a year ago. I mailed my device in, pictures and video of me packing the box, the box taped, with their prepaid label, the tracking number they provided showing it was delivered to the facility, etc. Why go through the extra hassle of photo/video, you may ask, because this happened once before with AT&T by mail trade-in. Well, you can guess what happened. T-mobile claims they see that it was received by their facility but not one person can tell me what was in the package. They claim they cannot find the device in their facility. So I ask, then what notes are made regarding the the receipt of the box and its contents. No notes, no nothing. As far as I can tell, they lost it. USPS says it was delivered and received by them, yet T-Mobile customer service just keeps filing claims to say they’ll look for it. 6-8 weeks later, the claim is closed, no notes or updates regarding it, and never once do they follow up. I have to call them, and each time they say they’ll need to log another claim and I’ll need to wait another 6-8 weeks. I’m so frustrated I’m ready to cancel their service just like I did AT&T. I want to do more. Any one have suggestions?
live
T-Mobile Plan I signed up for was $116.95 a Month. Breakdown as Follows: Dec. 18, 2022 $ 116.96 Account bill is due $425.95 and all my lines were suspended 6 hours ago!!!!! Jan. 18, 2023 116.95 T-Mobile do not have Representatives or anyone who knows what’s happening Feb. 18, 2023 116.95 in the account. T-Mobile do not have an email support or chat support nor Mar. 18, 2023 116.95 anyone who can fix the problem or find a solution for the problem or activate Apr. 18, 2023 116.95 my lines as I do not have past balance based on my calculations. ——————————- Total $ 584.75 Payments made and received 02/03/2023 $ 51.70 Like what most T-Mobile Customers says: T-Mobile gets customers money 02/05/2023 51.70 and then make website where T-Mobile Customers help each other 02/19/2023 155.11 while T-Mobile Staffs, Representatives, Supervisors and Managers 03/09/2023 133.00 getting their 8 hours daily and going home happy without assisting any 04/03/2023 124.40 Customers who are having issues or at least reply to any of our concerns 04/10/2023 10.00 on this website. If anyone can explain why I have above amount due will be lovely. 04/10/2023 1.60 I am so Sorry to you All that are having a horrible experience with T-Mobile 04/10/2023 62.00 and hopefully somewhere somehow someone will be able to assist All of us on our 04/10/2023 35.26 Concerns. I do not know how T-Mobile employees can go home and have the time —————————— of their lives and still have a good sleep knowing the fact that their customers are Total $ 624.77 are struggling and suffering. T-Mobile Staff and Representatives: You All are getting a full pay check so PLEASE be a human being who have a heart and be considerate enough to at least assist your Customers that are suffering with their issues, complains and concerns.
unethical Bill pay and Bad sertvice
I have been with Tmobile for a long time, recently I have not using my Apple Watch in 11/22 however the bill still appears in my account. I call customer service to take it off. They giving a run around and one rep even told me that she is not taking off. I want to know why I have to pay for service that I am not using. Tmobile just out to get my money that’s bad business practice. if Tmobile keep doing this illegal billing I will file a complaint with the BBB and another complaint with the Attorney General of Minnesota I’m 68 years old and on disability income, I don’t have lot of money to pay for services not receive . If anyone have any ideas how to deal with kind of rip off. Please help. Thank you in advance
T-Mobile is scammer!
I went to the store for upgrading my phone V+ and they gave me another V+. I used Chat for making sure what happen Danicamarie wrote me it was a promotion for me and now I have two phones in my line and one is free by the T-Mobile Promotion (scam). I wrote I do not want surprises but Danicamarie wrote I should not worry, this is a promotion and second phone will be totally free. My ex girlfriend bring her iPhone (she bought in Apple Store) and T-Mobile take like one month to complete her transfer phone number after many problems. My ex girlfriend she did not like T-Mobile and she transfered her phone number out of T-Mobile to another carrier. But T-Mobile actually created a third Revvl V+. I actually have two physically Revvl V+ phones with its own boxes but I have actually three Revvl V+ phones in T-Mobile system, three different IMEI, ID and one of those is the "promotion" (scam), another should be mine but another T-Mobile is using my ex girlfriend name and her phone number for creating an imaginary third Revvl V+. This means: I have two physical devices, one was a "promotion" but T-Mobile has three in system. I am charged for 2 phones, the "promotion" was not real and T-Mobile is using the identity of my ex girlfriend for charging two phones when I have two and one was "promo". Cramming, false advertising, use of identity and data of someone never had a Revvl V+, scamming, bad company practices. The actual customer service like always are using words as: "i am in your side", "apologizes for all inconvenience" but they are not solving. And the last "expert" Juanita with her Supervisor wrote me: "the promo was two years ago", I like the plans but T-Mobile is very disorganized with data and bills or they are just very dishonest company. T-Mobile act as a scammer company. They are a scammer by their behaves and practices.
