AutoPay Change Causes Us to Lose Phone Insurance Benefits
By forcing autopay users to pay with a bank account or debit card we are going to lose the phone insurance provided by our credit cards. In my case I get a $40/month autopay discount. So I have to choose between an extra $480/year or the phone insurance on my credit card. I understand that credit card processing is more expensive than bank or debit, and I’d be happy to pay an extra 3% of my balance to pay by credit card (and thereby keep my credit card insurance benefits), but $40/month is extortionary. Can T-Mobile please reconsider this policy, and perhaps keep the autopay by credit card option for a small surcharge instead of the $40/month that I’d have to pay? Thanks
Why are we being penalized suddenly for paying with a credit card?
I have been with T-Mobile and have used my credit card with autopay for 5 years. Now all of the sudden I am being charged a $5 fee every month even though I’m enrolled in autopay just because I prefer to use a credit card!? This is ridiculous. I don’t use my debit card for anything and I’m not going to just because T-Mobile wants me to for whatever stupid reason. Honestly, this pisses me off so much that this the first time in years that I’m seriously considering switching to another carrier.disappointed - doing away with the credit card autopay discount.
I am very disappointed that you are doing away with the credit card autopay discount. As you seem to be concerned with “security” - thats the first thing i see when i login.. I do not own a Debit Card and I don't give out my Bank information. And before anyone says the Credit card companies increased the %.. the increase of credit card fees (based on my bill) would be $9.25.. why then am i losing $20?
Unknown backend error message!
I am having the Unknown backend error message when trying to make a payment from may 1, 2024. I have use auto-payment for years. The system did not take the payment. I cannot make the payment online. T mobile customer support cannot take the payment over the phone. The IVR system cannot take the payment. Their customer service send me to the local store. The local store called their support cause they couldn’t help. The store support couldn’t help the store manage, to help me because the store employees and manager couldn’t be verified by “their support”. This is a mess! They treat prepaid like second class citizens. Their post paid service is not better either. I was about to change from pre-paid to post paid and realized they are even worse! I was promised a call back, and t mobile broke their promise by no calling back. Very disappointing! After 20 years being with TMobile.. is time to say goodbye and move with a better company.Autopay failures
Am I the only one who keeps getting scammed by T-Mobile and their failure to process my AutoPay and then trying to charge me late fees? I had autopay set up and it worked fine for a couple of months. Then all of a sudden I received a notice of missed payment. Called to find out how an autopay could be missed since T-Mobile had been pulling the money regularly without issue. Billing person claimed that the bank account that I was using had been closed. This was with a bank that I have been with for over 30 years and still have multiple accounts open with them. The bank investigated, due to my long term relationship with them, and found T-Mobile had never sent the request for payment that month and they had records of the previous requests. Referred this back to T-Mobile and they would re-investigate and they never followed up. Went to a store to discuss, since I couldn’t trust the phone personnel after this, and they claim someone turned off my autopay. Does anyone know if Verizon has better customer service or more honest, competent personnel?
$5 autopay discount was taken away
I don't allow any company to withdraw from my checking account. I don't think any company has the best security to have me load my bank info. They need to allow a debit card or charge card again. So they said I would not receive a price increase for life but in less than a year, I'm paying $5 more a month for my T-Mobile Internet.
